Experience Design Vice President

JPMorganChase•Wilmington, NC

18h

About The Position

As an Experience Design Vice President in Employee Experience Design, you will shape employee experiences across JPMC by leading strategically important initiatives and creating digital and service solutions that anticipate employee needs, address business challenges, and advance the maturity of the design practice. This senior individual contributor role leads the design and delivery of products, platforms, and technology supported by the HR function for JPMC employees around the globe. You will contribute throughout the design process, from defining products and features and presenting to executives and stakeholders to delivering concepts, prototypes, and detailed designs. Working closely with product, engineering, accessibility, research, and other partners, you will champion inclusive, accessible, user-friendly experiences and support a collaborative, growth-oriented team culture. These new digital experiences are intended to help JPMC attract, hire, and develop talent, deepen career satisfaction, and give employees modern tools that make their work more efficient.

Requirements

At least 5 years of experience or equivalent expertise in UX/UI design, product design, or similar roles.
A proven record of creating exceptional digital experiences, from low- to high-fidelity design, that advance business outcomes and improve design-practice maturity.
Experience with inclusive design and accessibility guidelines, and the ability to incorporate diverse perspectives and abilities into design solutions.
Cross-channel design experience across mobile, web, and responsive experiences, with advanced knowledge of guidelines, patterns, and frameworks and the ability to communicate implementation needs to engineers.
Strong visual-design judgment and attention to detail.
Experience working with adjacent disciplines such as content design, service design, and user research.
Experience leading or contributing to the creation and maintenance of design systems.
Ability to develop design strategies that translate long-term visions into near-term improvements to employee experiences.
Strong communication skills and the ability to explain design thinking and decisions effectively.
Experience mentoring and upskilling other designers.
High proficiency in Figma and other design tools.
Fluency in AI-assisted prototyping tools, including the ability to rapidly create interactive prototypes, write precise prompts, evaluate output, and help raise team capability with these tools.

Nice To Haves

A strong portfolio with case studies and clear narratives demonstrating the ability to address business challenges through delivery and launch.
Experience in complex omnichannel ecosystems supported by multiple platforms.
Excellent agile planning skills, including accurate task estimation across teams.
Experience in a highly regulated environment.

Responsibilities

Define service flows and product features; create wireframes, interaction prototypes, and detailed designs for key touchpoints while leading end-to-end design initiatives.
Collaborate with cross-functional teams to integrate experience design into product development and deliver cohesive, customer-centric solutions.
Lead cross-functional teams in creating storyboards and service blueprints; support UX Research in identifying pain points and opportunities, and champion innovation in products and features of moderate complexity.
Work with stakeholders, product partners, and design peers to apply customer-centric decision-making, inform prioritization, and develop experience-led metrics aligned with business goals.
Apply market trends and qualitative and quantitative research insights to inform design work.
Develop product design strategies that connect long-term vision to near-term delivery while navigating complex technology stacks.
Champion consistent, high-quality UI and visual design across the team.
Regularly present work to senior leadership, including executive and C-suite audiences, tailoring the narrative while keeping users central to the rationale.
Contribute to, champion, and help create standards and patterns for the Employee Experience Design System.
Coach and mentor designers, helping raise the maturity and quality of product design while fostering diversity and inclusion.
Partner with research teams to scope and synthesize qualitative research, data analysis, and usability testing for discovery, future-state blueprinting, service visions, and product development.