Experience Design Vice President

JPMorgan Chase & Co. • New York, NY

2h • $142,500 - $205,000

About The Position

As a Vice President of Experience Design in Chase Travel, you will shape user experiences across products and services by leading strategically important design initiatives that align business requirements with user needs. You will apply expertise in design, research, experience strategy, inclusive design, and accessibility, while collaborating with cross-functional teams and mentoring junior designers. The role also leads the creation and adoption of emerging AI design practices to strengthen design craft and deliver strategic projects across Chase Travel. Reporting directly to the Head of Design for Chase Travel, you will work across customer-facing experiences and agent- and partner-facing tools.

You will lead end-to-end design initiatives within a domain, develop research and design strategies for complex projects, and use user feedback, market trends, and data insights to optimize experiences. You will partner with product, data, and technology teams to translate emerging capabilities into customer-facing experiences and measurable business value, while experimenting with the firm’s AI tools to improve design quality, customer satisfaction, and speed to market.

Requirements

• At least 5 years of experience or equivalent expertise in user experience design or similar roles.
• Ability to create visual representations of user journeys, including storyboards, wireframes, and prototypes.
• Experience with inclusive design and accessibility guidelines, and ability to incorporate diverse perspectives and abilities into design solutions.
• Ability to develop experiences that meet or exceed initial product or experience proposals, including transformational innovation strategies and ‘north star’ representations that drive customer-centric decision-making.
• Advanced technical literacy, including understanding of client-side technologies, APIs, microservices, and technology stack components and their impact on user experience.
• Experience applying AI-enabled tools and workflows in design, research, content, or product development environments to improve quality, speed, decision-making, or customer outcomes.
• Ability to assess and adopt emerging technologies, establish effective working practices, and help teams integrate new capabilities into day-to-day execution.
• Experience leading or contributing to strategic initiatives that leveraged new technologies to create measurable customer, business, or operational impact.
• Strong systems-thinking and problem-solving skills, including the ability to identify opportunities where emerging technologies can improve experiences and ways of working.

Nice To Haves

• Design leadership or managerial experience.

Responsibilities

• Develop and execute design and research strategies for complex projects, aligning them with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints while leading end-to-end design initiatives within a domain.
• Drive inclusive design practices and accessibility guidelines, mentor junior designers, and foster diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into product development and deliver seamless, customer-centric solutions.
• Analyze market trends, user research feedback, and data insights to inform design decisions and optimize experiences across platforms and channels.
• Lead adoption and practical application of emerging AI-enabled capabilities in the design process to improve team effectiveness, accelerate delivery, and enhance customer outcomes.
• Identify, evaluate, and scale ways of working that combine human-centered design with evolving technologies to drive innovation and strategic business impact.
• Partner with product, data, and technology teams to translate emerging capabilities into customer-facing experiences and measurable business value.
• Experiment with the firm’s AI tools to identify design practices that increase design quality, customer satisfaction, and speed to market.
• Deliver strategic projects across Chase Travel, including customer-facing experiences and agent- and partner-facing tools.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed