Vice President, Client Experience

Adelphi Group • New York, NY

7d • $125,000 - $165,000 • Hybrid

About The Position

Weber Shandwick is hiring an entrepreneurial, self-starting Vice President to join its growing healthcare communications team. The role supports communications for a major global pharmaceutical client across high-priority therapeutic areas and product communications programs. The Vice President will help deliver communications around data milestones, regulatory moments, disease awareness, stakeholder engagement, media relations, and integrated campaign execution.

The position calls for a strategic thinker and hands-on communicator who can counsel senior clients, manage integrated teams, develop product and disease-area narratives, and lead work from strategy through execution. The Vice President will serve as a day-to-day client contact, manage account operations and workstreams, create and edit client deliverables, partner across agency and client functions, and support team-member development.

The company emphasizes impact and inclusion, and seeks candidates interested in advancing those goals. Omnicom’s policy requires employees to work in the office at least three days per week, unless additional in-office days are directed by the agency or manager.

Requirements

• At least 8 years of experience in healthcare communications.
• Deep experience developing and executing public relations and reputation programs, including product communications, content marketing, media relations, and leader communications.
• Agency experience is required.
• Experience working directly with clients on day-to-day activities and working alongside and managing teams to execute plans.
• Experience drafting and implementing strategic communications programs within budget.
• Significant product communications experience, especially with product data milestones, regulatory approvals, advertising communications, branded and non-branded category awareness, and disease awareness.
• Excellent creative writing skills and experience translating complex science into consumer-friendly messages and materials.
• Ability to develop and edit communications plans, position papers, fact sheets, news and online media materials, bylined articles, trend analysis summaries, leader correspondence, and plans and presentations.
• Ability to engage and counsel senior-level decision-makers and provide insights that help clients align and execute cross-company initiatives.
• Ability to build relationships and work effectively with diverse stakeholders.
• Ability to develop relationships with third-party organizations, physicians, and caregivers.
• Strong understanding of the healthcare media environment, digital communications, and social media.
• Bachelor’s degree in journalism, communications, public relations, English, marketing, business, or a related field.
• Results-focused approach and commitment to excellent service for clients and team members.
• Energetic, self-starting, resourceful problem solver with strong attention to detail and ability to manage multiple ongoing activities.

Nice To Haves

• Experience working in or with pharmaceutical companies is highly desired.

Responsibilities

• Serve as a day-to-day client contact and manage workstreams and teams implementing programs for patients, medical professionals, advocacy organizations, policy influencers, media, and client employees.
• Lead account operations across assigned workstreams, including strategic planning, timeline and budget management, team coordination, client communications, and delivery of high-quality work.
• Support communications around product and therapeutic-area milestones, including medical congresses, data readouts, regulatory updates, disease awareness initiatives, and branded and non-branded campaigns.
• Develop and edit client deliverables, including plans, research and analysis, media materials, website and social media content, client correspondence, and collateral.
• Partner across integrated agency teams and client functions, including brand, medical, regulatory, legal, advocacy, media, digital, and analytics partners.
• Manage and develop team members.
• Represent the agency and client at external meetings and events, such as medical conferences and third-party events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior