Experience Design Vice President - Agentic Treasury

JPMorgan Chase & Co. • New York, NY

3d • $142,500 - $205,000

About The Position

As an Experience Design Vice President in Payments Experience Design, you will independently lead the strategy and execution of end-to-end enterprise payment experiences that balance business goals and customer needs, informed by research and insights. You will operate with significant autonomy, turning ambiguity into clear direction, aligning senior stakeholders, and driving outcomes across product, engineering, data, and research.

You will set the experience bar across your domain through strong craft, inclusive design, and implementation-aware thinking. You will champion responsible use of AI-assisted workflows to improve speed and quality while maintaining high standards for accessibility, accuracy, and data sensitivity.

JPMorganChase is a financial institution serving consumers, businesses, and corporate, institutional, and government clients. J.P. Morgan’s Commercial & Investment Bank operates globally across banking, markets, securities services, and payments.

Requirements

• 5+ years of experience in UX, product design, or experience design, leading complex cross-functional work with senior stakeholders.
• Proven ability to define experience strategy and translate it into high-quality deliverables that drive alignment and execution.
• Strong stakeholder management and influence skills, including leading through ambiguity and resolving competing priorities.
• Track record of delivering inclusive, accessible experiences and embedding accessibility into the design process.
• Strong data fluency and research-informed decision-making, able to connect insights to strategy and outcomes.
• Advanced technical literacy and strong partnership with engineering, including understanding of client-side technologies, APIs, and how system constraints shape experience.
• Demonstrated ability to use and govern AI-assisted workflows responsibly, with attention to accuracy, accessibility, and data sensitivity.

Nice To Haves

• Experience designing for enterprise payments or similarly complex, regulated products.
• Experience scaling patterns and standards through design systems and reusable components.

Responsibilities

• Own experience strategy for a domain or set of journeys, defining north-star direction and measurable outcomes.
• Lead strategically important initiatives end to end, from framing and discovery through delivery and iteration.
• Influence roadmaps and prioritization by partnering with senior product and engineering leaders and aligning cross-functional decision-makers.
• Create and socialize strategic artifacts that drive alignment, such as journey maps, service flows, experience principles, wireframes, and prototypes.
• Ensure design intent holds through build by defining behavior, states, and edge cases and partnering with engineering on scalable implementation.
• Drive inclusive design and accessibility as a baseline, and raise quality through critique, coaching, and clear standards.
• Use research, market context, and data insights to guide decisions, evaluate tradeoffs, and continuously improve experiences.
• Promote responsible AI adoption across the design workflow, identifying where it improves discovery, synthesis, prototyping, and documentation while applying appropriate controls.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Commission-based pay and/or discretionary incentive compensation for eligible roles, potentially paid as cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed