Experience Design, Vice President

JPMorgan Chase & Co. • New York, NY

1d • $142,500 - $205,000

About The Position

As an Experience Design, Vice President within Chase, you will lead early-stage and zero-to-one initiatives, translating complex customer and business challenges into elegant solutions. You will envision future-state experiences using customer insights, research, data, and emerging technologies to strengthen customer engagement and help Chase stand apart in the market. You will remain hands-on throughout the design process, leading discovery, shaping concepts, creating prototypes, refining experiences with Technology and Product partners, and helping guide solutions into production.

The role partners across Product, Research, Content, and Technology to define product strategy and deliver web, mobile, and omnichannel experiences. It includes facilitating stakeholder alignment, conducting and participating in customer research, producing UX artifacts, and presenting insights and recommendations to leadership. The position is part of Chase’s Digital team, which creates products and experiences that help customers access, share, and control their financial data while maintaining security, customer control, convenience, and privacy.

Requirements

• Bachelor's degree or higher.
• 8+ years of professional experience designing and delivering customer-facing products and experiences for web and mobile applications.
• Experience leading complex initiatives and influencing cross-functional stakeholders in fast-paced environments.
• Track record of driving work from early-stage discovery and concept development through delivery and production readiness.
• Advanced to expert skill level designing and prototyping in Figma.
• Strong visual design skills and experience in service design.
• Deep knowledge of user-centered and human-centered design approaches.
• Experience working with cross-functional teams through discovery, ideation, prototyping, testing, enablement, and delivery using Design Thinking and Agile best practices.
• Strong storytelling, communication, and stakeholder-management skills.
• Experience creating presentations in PowerPoint and Figma.
• Proven ability to develop creative, differentiated solutions that solve customer problems and support business goals.

Nice To Haves

• Understanding of Accessibility Guidelines and inclusive design practices.
• Experience designing for large-scale, omnichannel products and services.
• Experience working on zero-to-one initiatives, innovation programs, or emerging product experiences.
• Proficiency using Claude and other AI-powered tools to support research synthesis, ideation, concept development, prototyping, and design workflows.
• Demonstrated curiosity and passion for emerging AI capabilities and their application within digital product and experience design.

Responsibilities

• Collaborate with Product, Research, Content, and Technology partners to define product strategy aligned with customer needs, business goals, and long-term opportunities.
• Lead and facilitate stakeholder discussions to build alignment, drive decisions, and advance initiatives in fast-paced, evolving environments.
• Lead discovery to uncover customer needs, identify opportunities, and translate findings into actionable solutions and strategic recommendations.
• Design end-to-end experiences using research, customer insights, data, and design-thinking practices.
• Participate in user interviews, surveys, focus groups, usability studies, and other customer-learning initiatives.
• Lead design activities and create UX artifacts for web, mobile, and omnichannel experiences, including journey maps, conceptual models, user flows, wireframes, and high-fidelity prototypes, in partnership with content designers and UX researchers.
• Partner with Product and Technology teams throughout delivery to refine solutions, evaluate feasibility, and support successful implementation into production.
• Explore and apply emerging tools, including AI-powered solutions such as Claude, to support ideation, concept development, prototyping, and workflow efficiency.
• Develop and sustain cooperative working relationships with peers, managers, and stakeholders across the organization.
• Create compelling presentations and executive-ready narratives communicating progress, insights, customer needs, design recommendations, and strategic direction for leadership reviews and stakeholder decisions.

Benefits

• Competitive total rewards package, including base salary based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior