Experience Design Vice President- Business Banking
About The Position
As a Vice President, Experience Design in Business Banking, you will develop holistic experience strategies, new concepts, and integrated systems that reflect empathy for small business customers and deliver scalable business outcomes. You will work with cross-functional leaders, using storytelling, visualization, and framing techniques to convey opportunities and shape customer- and employee-facing products. You will collaborate across teams, coach and mentor designers, and help foster inclusivity and accessibility. Your expertise in experience strategy and inclusive design will help ensure offerings are compelling, accessible, and user-friendly. The role is part of Chase’s Design & Customer Experience team, which creates experiences for Consumer and Community Bank customers. The team works to improve the financial, physical, and emotional well-being of customers and to help small business owners start, run, and grow their businesses.
Requirements
- 5–7+ years of experience in user experience, service design, design thinking, and design research.
- BFA or BA in a field related to AI and/or digital product design.
- Experience using methods and tools from diverse functions, including AI creative technology, behavioral design, futurism, interaction design, human-centered design, and systems thinking.
- Experience in rapid prototyping and testing, with familiarity using industry tools such as Figma, Claude Code, and VS Code; portfolio should include low- and high-fidelity examples.
- Ability as an empathic, human-centered designer and creative thinker to conceive and articulate service experiences across physical and digital interactions; portfolio should demonstrate breadth of work.
- Experience in digital product development; portfolio should include opportunity sizing, competitive analysis, MVP definition, and solution delivery.
- Familiarity with discovering, defining, designing, and delivering omnichannel experiences at scale.
- Excellent written and verbal communication skills, including the ability to present concepts clearly and justify design decisions.
- Comfort working with ambiguity, independently with initiative, and collaboratively with teams.
- Awareness and practical understanding of current AI technologies, including their application and relevance to digital experiences.
- Ability to thrive in a fast-paced, collaborative, team-oriented, cross-functional environment and work autonomously.
Nice To Haves
- Experience working in finance, banking, or another regulated industry.
- Experience working with the BMAD method.
Responsibilities
- Participate in a multidisciplinary team of researchers, product designers, technologists, and business experts to identify opportunities that create customer value and achieve shared goals.
- Synthesize user research, competitor analysis, business requirements, and data into compelling opportunities and visions, and lead structured planning to turn insights into action.
- Create visual artifacts that capture insights, convey ideas, and inspire new thinking.
- Identify, create, and test concepts by prototyping at increasing levels of fidelity.
- Develop, scope, and lead omnichannel design strategy initiatives collaboratively with internal partners across Design, Technology, Product, Data, Service, Operations, Sales, and the business.
- Work hands-on with internal teams to deliver actionable designs, concepts, and frameworks that consider customer desirability, technical feasibility, and business needs.
- Communicate work effectively to build support for deliverables, influence roadmaps, and align stakeholders with diverse needs.
- Advocate for human-centered design and take a lead role in developing core practices and artifacts, such as mindsets, personas, Jobs to Be Done, end-to-end journeys, service blueprints, prototypes, and strategic frameworks.
- Coach and mentor designers and help foster a culture of inclusivity and accessibility.
Benefits
- Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
