Experience Design Vice President

JPMorgan Chase & Co. • Wilmington, DE

1d • $142,500 - $205,000

About The Position

The Experience Design Vice President is a senior individual contributor in Employee Experience Design, shaping digital and service experiences for JPMorgan Chase employees globally across HR-supported products, platforms, and technology. The role leads strategically important design initiatives and develops solutions that anticipate employee needs, address business challenges, and advance the maturity of the design practice.

The position is involved throughout the design process, from defining products and features to presenting to executives and stakeholders and delivering concepts, prototypes, and detailed designs. It works closely with product, engineering, accessibility, research, and other design disciplines to deliver inclusive, accessible, and user-friendly experiences. The role also guides and mentors designers and fosters a culture of collaboration, growth, diversity, and inclusion.

The position helps create digital experiences intended to support talent attraction, hiring, development, career satisfaction, and efficient day-to-day work for employees.

Requirements

• At least 5 years of experience or equivalent expertise in UX/UI, product design, or a similar role.
• A track record of creating exceptional digital experiences through low- to high-fidelity design work that advance business outcomes and improve design-practice maturity.
• Experience with inclusive design and accessibility guidelines, including incorporating diverse perspectives and abilities into design solutions.
• Cross-channel design experience across mobile, web, and responsive experiences, with advanced understanding of guidelines, patterns, and frameworks and the ability to communicate implementation needs to engineers.
• Strong visual design execution and attention to detail.
• Experience working with related disciplines such as content design, service design, and user research.
• Experience leading or contributing to the creation and maintenance of design systems.
• Ability to create strategies that translate long-term visions into near-term employee experience improvements.
• Strong communication skills and the ability to explain design thinking and decisions effectively.
• Experience mentoring and contributing to the development of other designers.
• High proficiency in Figma and other design tools.
• Fluency with AI-assisted prototyping tools, including rapid concept-to-interactive-prototype development, precise prompting, and evaluating outputs; ability to help raise the wider team's capabilities with these tools.

Nice To Haves

• A strong portfolio with well-narrated case studies demonstrating the ability to address business challenges through delivery and launch.
• Experience working in complex omnichannel ecosystems supported by multiple platforms.
• Excellent agile planning skills and high accuracy estimating tasks across teams.
• Experience in a highly regulated environment.

Responsibilities

• Define service flows and product features, and create wireframes, interaction prototypes, and detailed designs for key touchpoints while leading end-to-end design initiatives.
• Collaborate with cross-functional teams to integrate user experience design into product development and deliver seamless, customer-centric solutions.
• Lead teams in creating storyboards and service blueprints; support UX research in identifying pain points and opportunities; and champion innovation for products and features of moderate complexity.
• Work with stakeholders, product partners, and design peers to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics aligned with business goals.
• Use market trends and qualitative and quantitative research methods to interpret insights and influence design work.
• Develop product design strategies that connect long-term vision with deliverable improvements while navigating complex technology stacks.
• Champion consistency and high-quality UI and visual design craft across the team.
• Present work regularly to senior leadership, including executive and C-suite audiences, tailoring the narrative to the audience while keeping users central to the rationale.
• Contribute to, champion, and help create standards and patterns for the Employee Experience Design System.
• Coach and mentor designers to improve the maturity and quality of product design while fostering diversity and inclusion.
• Partner with research teams to scope and synthesize qualitative research, data analysis, and usability testing for discovery, future-state blueprinting, service visions, and product development.

Benefits

• Competitive total rewards package, including role-, experience-, skill-set-, and location-based base salary.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed