Director, User Experience Design

Levi Strauss & Co.

8d•$148,600 - $245,400•Remote

About The Position

Levi Strauss & Co. is seeking a visionary User Experience Design leader to shape technology experiences across global retail, e-commerce, and internal platforms. The role sets UX strategy, champions end-user needs, partners with product, engineering, merchandising, marketing, and brand creative teams, and leads a 12-person team consisting of two group managers and 10 designers. The Director drives design excellence, influences product roadmaps, aligns senior leaders around innovative ideas, collaborates across regions and functions, and integrates AI into the design process. The position is remote and may be based anywhere in the United States. It reports to the VP, Product Management & User Experience. The Director provides a vision for transforming user experience across Levi's products and services; promotes design thinking and UX best practices; and maintains design quality standards through critique, reviews, and the design system. The role connects design work to business outcomes, including consumer conversion and retention and internal-tool adoption and productivity, and uses those measures to set priorities. It leads AI-powered experiences for consumers and associates, with attention to helping people understand and trust AI, and directs rapid ideation and iteration using storyboards, user flows, mock-ups, prototypes, and other methods. The role develops new experiences and paradigms, creates patterns, training, and resources, and uses varied inputs to identify customer problems and define solutions. It influences design thinking with VP-level and more senior executives, sets a cohesive UX vision for tools used by teams and partners across stores, associate workflows, planning, merchandising, and wholesale, and guides teams on when to explore broadly or focus deeply, including defining MVP scope. It recruits, develops, and retains a multidisciplinary and diverse UX team while investing in team culture, health, and inclusivity.

Requirements

BA/BS degree in a design-related field such as Interface Design, Interaction Design, or HCI, or equivalent experience.
10+ years of experience in UX or product design roles, emphasizing global e-commerce and global retail.
5 years of people management experience.
Experience with AI prototyping and coding tools such as Lovable, GitHub Copilot, or Claude Code.
Experience with web, app, and in-store channels.
Experience collaborating across organizational boundaries, domains, and geographies.
Deep understanding of the needs and culture of the creative disciplines that make up a UX team.
Experience working directly with brand and creative teams in addition to UX.
Compelling and confident storytelling skills.
Strong design judgment and the ability to critique work constructively.
High standards for detail, including interaction and visual polish.
A portfolio showing work led and the business results it drove.
Must be legally authorized to work in the United States at the time of hire and must not require current or future employment visa sponsorship.

Responsibilities

Provide the vision to transform user experience across the ecosystem of Levi's products and services.
Champion design thinking and UX best practices across the organization.
Set and maintain design quality standards, including critique, design reviews, and the design system.
Connect design work to business results such as consumer-channel conversion and retention and internal-tool adoption and productivity, and use those measures to set priorities.
Adapt the team's workflow to changing technology and integrate AI into the design process.
Lead the design of AI-powered experiences for consumers and associates, including making AI behavior understandable and trustworthy.
Direct rapid creation and iteration of ideas using storyboards, user flows, mock-ups, prototypes, and other methods.
Develop new experiences and experience paradigms, and create patterns, training, and resources that help teams build better experiences.
Use varied inputs to identify customer problems and define new solutions.
Influence and implement big-idea design thinking with VP-level and more senior executives.
Drive a cohesive UX vision across tools used by teams and partners, including store and associate tools, planning, merchandising, and wholesale.
Guide the team on when to explore broadly and when to focus deeply on an experience, including setting MVP scope.
Recruit, develop, and retain a diverse, multidisciplinary UX team while investing in culture, health, and inclusivity.