Used Car Manager at Cadillac of Troy

Lithia & Driveway•Troy, MI

36d•Onsite

About The Position

Suburban Cadillac of Troy is looking for a high-performing Used Vehicle Manager to lead our pre-owned operations in a fast-paced, high-volume environment. This role is critical for building a strong team, maintaining disciplined inventory processes, and delivering an exceptional customer experience. Our business is fueled by great vehicles, but our energy comes from great people. We are committed to Growing our Company and Growing our People. As part of the Lithia Motors family—one of the largest and fastest-growing dealership groups in the nation with over 180 stores—we focus on providing customers with an honest, simple buying experience while supporting our teams with a positive, high-performance culture.

Requirements

Proven track record of success in a high-volume dealership environment.
Deep experience in auction buying/selling, including digital and in-lane strategies.
Advanced proficiency with vAuto and other inventory management tools.
Strong background in special finance/subprime deal structure and lender relations.
Exceptional CSI performance and commitment to customer satisfaction.
Previous automotive sales management experience required.
Strong communication, leadership, and team-building skills.
Acceptable driving record and valid driver’s license.
High school diploma or equivalent.
Must be 18 years or older.
Must pass pre-employment screening; we are a drug-free workplace.

Responsibilities

Oversees all aspects of the used vehicle department, including appraisal, acquisition, reconditioning, merchandising, and sales performance.
Appraises, purchases, prices, and manages all used vehicle inventory with a disciplined, market-based strategy.
Leads, trains, and develops the sales team to ensure strong product knowledge, process execution, and customer engagement.
Conducts daily lot walks with the sales team to ensure full awareness of inventory, pricing, merchandising, and lot presentation.
Drives department sales goals and maintains accountability for performance metrics.
Meets and greets customers early in the sales process and remains actively involved throughout the transaction.
Determines trade-in values and purchase terms with accuracy and transparency.
Secures financing for customers through established lender relationships, including special finance and subprime programs.
Ensures all used vehicles are properly reconditioned, frontline-ready, and merchandised to company standards.
Maintains competitive market valuations using tools such as vAuto and auction platforms.
Manages auction buying and selling strategies to optimize inventory turn and gross performance.
Collaborates with service, sales, and finance leadership to ensure seamless operations and customer satisfaction.