Used Car Manager

Ourisman Kia of Bethesda•Bethesda, MD

1d•$38 - $57

About The Position

Ourisman Automotive Group is seeking an experienced, results-driven Used Car Manager to assist in leading the used car sales team. The manager reinforces high standards for performance and customer service and collaborates closely with other departments to support seamless operations. The role includes leading, training, coaching, and developing team members; fostering a positive, customer-focused and goal-oriented culture; ensuring sales processes and records comply with dealership policies and applicable regulations; analyzing sales performance; and coordinating with Service and Parts to ensure vehicles are inspected, reconditioned, and ready for sale.

Requirements

Proven experience in automotive sales, preferably in used car sales management or a related role.
In-depth knowledge of automotive market trends, inventory management, and sales processes.
Proficiency with dealership management systems (DMS), CRM software, and digital sales platforms.
Strong leadership and team management skills, including the ability to inspire and motivate a diverse team.
Excellent verbal and written communication skills, including the ability to present information and negotiate deals effectively.
Strong analytical and problem-solving skills, including the ability to interpret sales data and make strategic decisions.
Commitment to excellent customer service and maintaining high customer satisfaction.

Responsibilities

Ensure sales processes and documentation comply with state and federal regulations and dealership policies.
Analyze and report on sales performance, including sales volume and customer satisfaction scores.
Recruit, train, motivate, and conduct regular performance reviews for the used car sales team.
Coach and develop team members in product knowledge, sales skills, sales techniques, and customer service.
Establish a positive, goal-oriented team culture that promotes collaboration, accountability, and continuous improvement.
Maintain a customer-focused environment and high standards of service and satisfaction throughout the sales process.
Lead, mentor, and guide the used car sales team to encourage high performance and continued development.
Maintain accurate records of used vehicle transactions in compliance with dealership policies and legal standards.
Work with the Service and Parts departments to ensure vehicles are properly inspected, reconditioned, and ready for sale.