Used Truck Sales Representative

Vanguard Truck Centers•Tolleson, AZ

4d•Onsite

About The Position

Vanguard Truck Centers is seeking a proactive Used Truck Sales Representative who is passionate about growing sales and developing within the company. The position sells used heavy- and medium-duty trucks while achieving and maintaining appropriate gross profit, unit-count objectives, and customer satisfaction. The representative assists customers through the sales process, handles sales documentation and deliveries, supports truck reconditioning and inspection, and follows up to encourage customer satisfaction and repeat business. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Valid driver’s license.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Satisfy customers’ transportation needs for used trucks.
Approach and greet customers at the dealership showroom or sales lot and offer assistance or direction.
Help customers select vehicles by asking questions, listening carefully, and suggesting alternative trucks when appropriate.
Maintain a high level of commitment to customer satisfaction.
Stay current on truck-business terminology, product technology, inventory, features, and accessories.
Provide product information and demonstrations, and offer test drives to prospects.
Follow dealership procedures for obtaining customer identification before test drives.
Close used-truck sales and complete accurate sales orders, secure deposits, and process paperwork according to dealership policies.
Appraise used trucks when necessary and collect complete financial information from customers when necessary.
Deliver trucks and explain warranties, as-is disclosures, service policies, operating features, and paperwork.
Use dealership prospect-development and follow-up systems, and prospect for used-truck customers by telephone daily using reasonable methods.
Prepare outside sales call reports for the UTM, including calls made, units quoted, and units available for sale when applicable.
Follow federal, state, and local laws governing retail commercial truck sales.
Establish personal income goals consistent with dealership productivity standards and develop a strategy to meet them.
Understand equity and vehicle values and explain depreciation to customers.
Turn all closed deals over to the F&I manager with completed paperwork, including insurance information and trade titles.
Coordinate with the service department to ensure trucks are reconditioned on schedule.
Prepare sold trucks for delivery by cleaning them, checking reconditioning, and confirming features are operational before the customer arrives.
Introduce customers to service department personnel and explain the service and maintenance available through the dealership.
Follow up on post-delivery items, tag and title work, outstanding commitments, and special requests.
Maintain an owner follow-up system to encourage repeat and referral business and support customer satisfaction (Cal-Pro).
Attend sales meetings and assist with the used-truck inspection process.
Maintain a professional business appearance.
Review and analyze work at the end of each day, week, month, and year to improve time use and planning.