Used Car Store Manager

Stevens Point Auto Center•Stevens Point, WI

About The Position

The Used Car Store Manager is responsible for all facets of the used car department at Stevens Point Auto Center, which offers Ford, Hyundai, Volkswagen, and used vehicles. The role involves managing vehicle appraisals, sales goals, inventory, trade-in reconditioning, and sales consultants’ performance and development. The manager also oversees customer follow-up processes, sales meetings, and CRM practices, and reports assigned responsibilities to the GSM weekly. The position calls for a customer-focused, knowledgeable, and personable leader who practices company values, understands vehicle products and technology, and supports an attentive, honest sales experience. The company describes its culture as focused on employee success, customer service, community involvement, and growth from within.

Requirements

Two years of experience in used car management is preferred.
Some experience in F&I, particularly presentation and compliance.
Provide excellent, unwavering customer service and enthusiasm.
Adhere to and practice company values daily.
Demonstrate proficiency with computers, including email and internet use.

Nice To Haves

Two years of experience with vAuto is preferred.

Responsibilities

Oversee all facets of the used car department.
Appraise used vehicles.
Forecast monthly and annual sales and gross goals and objectives.
Manage vehicle inventory and the reconditioning of trade-ins.
Guide Sales Consultants in setting short- and long-term objectives.
Coach Sales Consultants and help develop improvement programs for those who are not meeting objectives.
Communicate dealership policies and procedures to assigned Sales Consultants and follow up on enforcement.
Develop expertise in CRM, sales training, and communication.
Ensure the proper CRM follow-up schedule is attached to completed sales.
Review salesperson performance in VIN Solutions.
Supervise planned follow-up with owners and prospects.
Prepare, coordinate, and participate in sales meetings.
Report on assigned responsibilities to the GSM weekly.
Evaluate Sales Consultants’ performance quarterly.
Provide excellent customer service and maintain a friendly, outgoing, and personable presence.
Know vehicle product offerings, optional packages, and current technology.
Enhance the customer experience by being attentive, assuring, and honest throughout the sales process.