Used Car Store Manager

Stevens Point Auto Center • Stevens Point, WI

2d

About The Position

The Used Car Store Manager is responsible for all facets of the used car department at Stevens Point Auto Center, which offers Ford, Hyundai, Volkswagen, and used vehicles, along with service, parts, and collision services. The role oversees used vehicle appraisals, inventory, trade-in reconditioning, sales goals, and the performance and development of sales consultants. The manager supports a customer-focused sales process, ensures dealership procedures and CRM follow-up practices are followed, and reports to the GSM weekly.

Requirements

• Some experience in F&I, specifically presentation and compliance.
• Provide excellent and consistent customer service with enthusiasm.
• Adhere to and practice company values daily.
• Be knowledgeable about vehicle offerings, optional packages, and the latest technology.
• Enhance the customer experience through an attentive, reassuring, and honest approach to the sales process.
• Maintain a friendly, outgoing, and personable presence throughout the workday.
• Demonstrate computer proficiency, including email and internet experience.

Nice To Haves

• Two years of experience in used car management preferred.
• Two years of experience with vAuto preferred.

Responsibilities

• Oversee all facets of the used car department.
• Conduct used vehicle appraisals.
• Forecast monthly and annual sales and gross goals and objectives.
• Manage vehicle inventory and the reconditioning of trade-ins.
• Guide Sales Consultants in setting short- and long-term objectives.
• Coach Sales Consultants and help develop improvement programs for those who are not meeting objectives.
• Communicate dealership policies and procedures to assigned Sales Consultants and follow up on enforcement.
• Develop expertise in CRM, sales training, and communication.
• Ensure the appropriate CRM follow-up schedule is attached to every completed sale.
• Review salespeople’s performance in VIN Solutions.
• Supervise salespeople’s planned follow-up with owners and prospects.
• Prepare, coordinate, and participate in sales meetings.
• Report on assigned responsibilities to the GSM weekly.
• Evaluate salespeople’s performance quarterly.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan
• Paid training
• Paid holidays
• Employee discounts on products and services
• Competitive wages
• Growth opportunities
• Promotion from within
• Above-average industry pay
• Holiday parties and celebrations
• Company picnics
• Community involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed