US-Benefits Support Analyst, Missed Enrollments

Rippling

60d • $16 - $26 • Onsite

About The Position

Benefits is one of Rippling's largest and most important product categories. The Benefits Operations team is critical to getting US-based companies enrolled in the right benefits, and manages tens of thousands of enrollments every year. Rippling is looking for an Support Analyst to resolve process and system issues as they arise, and to help root cause and contribute to fixes needed to prevent issues impacting benefits and coverage. This role will require significant engagement across customers, vendors, carriers, and a number of internal departments, and will have a major impact on the success of Rippling's Benefits platform.

Requirements

• 1-3 years of experience in a customer-facing operational role, such as implementation, support, or operations with US-based insurance and benefits experience required.
• Strong communication skills (written required, verbal preferred)
• Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
• Strong problem solving, research and conflict resolution skills
• Strong desire to learn about subject matter and new processes surrounding the work

Nice To Haves

• Prior experience at a Saas/start-up company preferred

Responsibilities

• Act as the primary point of contact for our US-based customers, US-based insurance carriers, and internal partners while owning the end-to-end resolution of issues related to benefits and enrollments
• Root cause complex issues, collaborate with Product/Engineering and other internal stakeholders to define and implement enhancements through process and automation, in order to improve the customer experience
• Communicate with stakeholders throughout the duration of assigned projects
• Manage complex escalations and issues

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed