Missed Baggage Record (MBR) Allocation Analyst

Piedmont Airlines•Phoenix, AZ

12d

About The Position

Piedmont Airlines is seeking a motivated, reliable Missed Baggage Record (MBR) Allocation Analyst to support the Customer Operations team. The analyst monitors and reviews station MBR tracer data, maintains current information throughout the shift, reviews baggage runner playbacks, and analyzes resources used by the team. The role monitors station baggage information using existing and newly developed tools to provide leadership with information supporting station improvement and accountability. This position reports to the Customer Operations Manager. The successful candidate will have an associate degree or certification in Information Technology, Data Science, or Data Analytics, or an equivalent combination of education and experience. Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Proof of high school or GED completion and a minimum age of 18 are also required.

Requirements

Associate degree or certification in Information Technology, Data Science, or Data Analytics, or an equivalent combination of education and experience.
Advanced Microsoft Excel skills.
Excellent attention to detail.
Demonstrated aptitude for independent learning, logical analysis, problem identification, and problem solving.
Ability to work independently and in a team environment.
Excellent writing and speaking skills.
Outstanding organizational skills.
Ability to work in a fast-paced environment with a focus on continuous improvement.
Clear driving record, 10-year Criminal History Records Check, and drug screen as required.
Proof of high school or GED completion.
Minimum age of 18.

Nice To Haves

Bachelor’s degree in Information Systems, Industrial Engineering, or a related field.
Airline industry experience, including business processes and supporting technology.
Experience solving analytical problems using quantitative approaches.
Experience in scheduling analysis, interpreting forecasts, and process improvement.
Experience with Microsoft Power Platform or other business intelligence tools.
Experience with Microsoft Excel Power Query.
Basic programming skills or experience.

Responsibilities

Collect and review station data to identify MBR improvement needs.
Review baggage runner route playbacks.
Review scanner and baggage belt data and other resources.
Collaborate with and assist leadership teams by providing information.
Identify drivers of disproportionate changes in data outputs.
Propose model adjustment plans and conduct comparative analysis.
Create visualizations and reports for requested projects.
Analyze and present data through reports that support decision-making.
Work with users and team members at all levels on performance improvement and suggestions.
Contribute ideas for new features and functionality as part of the company’s continuous development and innovation culture.