Benefits Support Analyst, Missed Enrollments (US)

Rippling • Phoenix, AZ

6d • $23 - $33

About The Position

The Benefits Operations team helps companies enroll in appropriate benefits and manages tens of thousands of enrollments each year. Rippling is seeking a Support Analyst to resolve process and system issues, identify root causes, and contribute to fixes that prevent issues affecting benefits and coverage. The role involves significant engagement with customers, vendors, insurance carriers, and internal departments, and supports the success of Rippling's Benefits platform.

Rippling values in-office collaboration. For office-based employees who live within a defined radius of a Rippling office, working in the office at least three days a week is considered an essential function under current policy. The posting also notes that hourly compensation for US-based employees varies by location tier and that final offers depend on factors such as professional background, experience, and location; it does not provide specific compensation figures.

Requirements

• 2–4 years of experience in a customer-facing operational role, such as implementation, support, or operations.
• US-based insurance and benefits experience.
• Strong written and verbal communication skills.
• Strong project management and organizational skills, attention to detail, excellent work product, time management, and execution.
• Strong problem-solving, research, and conflict-resolution skills.
• Strong desire to learn about the subject matter and new processes surrounding the work.
• Experience using SFDC or similar support-ticketing systems, such as Zendesk.
• Experience with Jira.

Nice To Haves

• Prior experience at a SaaS/start-up company.
• Knowledge of EDI/API configurations and setups.
• Client de-escalation experience.
• Professional use of AI, including experience building skills, workflows, and automations.

Responsibilities

• Serve as the primary point of contact for clients, insurance carriers, and internal partners, owning end-to-end resolution of benefits and enrollment issues.
• Root cause complex issues and collaborate with R&D and internal stakeholders to define and implement process and automation enhancements that improve the customer experience.
• Communicate with stakeholders throughout assigned projects.
• Manage complex escalations and issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed