Benefits Support Analyst, Missed Enrollments (US)

Rippling

5d • $23 - $33

About The Position

Rippling’s Benefits Operations team supports companies with benefits enrollment and manages tens of thousands of enrollments each year. The Benefits Support Analyst resolves process and system issues, investigates root causes, and contributes to fixes that prevent issues from affecting benefits and coverage. The role works extensively with customers, vendors, insurance carriers, and internal teams, and contributes to the success of Rippling’s Benefits platform.

The position serves as a primary contact for clients, insurance carriers, and internal partners, owning issues through resolution. It also involves managing escalations, coordinating projects, communicating with stakeholders, and working with R&D and other teams to improve processes and automation. Rippling values in-office collaboration for office-based employees, who are expected under current policy to work in the office at least three days per week. The posting also includes the label “#Li-Remote,” but does not specify a workplace type for this role.

Requirements

• 2–4 years of experience in a customer-facing operational role, such as implementation, support, or operations.
• US-based insurance and benefits experience.
• Strong written and verbal communication skills.
• Strong project management and organizational skills, including attention to detail, high-quality work, time management, and execution.
• Strong problem-solving, research, and conflict-resolution skills.
• Strong desire to learn subject matter and new processes.
• Experience using SFDC or similar support-ticketing systems, such as Zendesk.
• Experience with Jira.

Nice To Haves

• Prior experience at a SaaS or startup company.
• Knowledge of EDI/API configurations and setups.
• Client de-escalation experience.
• Professional use of AI, including experience building skills, workflows, and automations.

Responsibilities

• Serve as the primary point of contact for clients, insurance carriers, and internal partners, and own end-to-end resolution of benefits and enrollment issues.
• Root-cause complex issues and collaborate with R&D and internal stakeholders to define and implement process and automation enhancements that improve the customer experience.
• Communicate with stakeholders throughout assigned projects.
• Manage complex escalations and issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed