URM Program Supervisor

Bethany Christian Services USA • Abington Township, PA

2d

About The Position

Bethany Christian Services is a faith-based organization working to ensure children are safe, loved, and connected through family. It supports families, foster care and adoption, and refugees in communities across 29 states. The URM Program Supervisor helps advance Bethany’s Christian mission by supervising program staff and supporting effective services for the populations served.

The supervisor leads and mentors the development of Sanctuary Model of Care principles, oversees case management staff and program operations, and coordinates with treatment teams, referral sources, agencies, employers, and community partners. The role also supports budgeting, staff hiring and development, intake and referrals, residential placement and aftercare, community resources for youth, reporting, and the program’s on-call system. Duties may vary by program needs and may include participation in Bethany-sponsored events and other assigned tasks.

Requirements

• Master’s degree in Human Services or an equivalent field of study from an accredited college.
• At least two years of experience in child welfare or refugee resettlement.
• At least one year of experience managing others.
• Active Child Welfare Certification in the state of the work location may be required.
• Obtain and maintain appropriate professional licensure and registration, if applicable.
• Demonstrated ability to provide excellent clinical, therapeutic, and crisis intervention skills.
• Excellent verbal and written communication skills.
• Ability to apply logic and critical thinking to problem-solving.
• Ability to work under pressure and adapt to change.
• Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office Suite.
• At least 21 years old, with a valid driver’s license and at least three years of driving experience in the U.S. to operate a vehicle on behalf of Bethany.
• Pass a Motor Vehicle Records check and maintain a reliable vehicle with proof of adequate insurance coverage.
• Pass a criminal history screen, including state and local child protection agency registries.
• Subscribe to and integrate the agency Statement of Faith, Mission Statement, and Commitment to Unity.
• Pass required medical examinations and have the physical ability to fulfill essential job functions, including physically restraining a resident.
• Pass an annual TB test and document whether Hepatitis immunization is accepted or declined.
• Provide proof of immunity to respiratory-transmitted vaccine-preventable diseases: Varicella, MMR, Tdap, and annual seasonal influenza, according to the listed vaccination, titer, or documentation options.

Nice To Haves

• Bilingual ability in English and Spanish.

Responsibilities

• Lead, model, and mentor the development of Sanctuary Model of Care principles in the case management team and programs.
• Supervise staff in accordance with job requirements, program and agency expectations, licensing requirements, and funder requirements.
• Distribute case assignments fairly and equitably.
• Develop, update, and maintain program operation manuals.
• Support program operations by hiring, training, and orienting new employees.
• Conduct weekly individual and team supervision meetings with direct reports and interns.
• Build a cohesive team and foster positive employee morale.
• Enforce agency policies and procedures through employee evaluations, conference requests, time sheets, and reimbursement vouchers.
• Manage employee vacation schedules to ensure adequate coverage for program service needs.
• Integrate case management personnel with treatment team outcomes and therapeutic needs.
• Monitor industry trends and theories and recommend changes to agency policies and practices when appropriate.
• Participate in preparing the program’s annual budget, goals, and objectives.
• Develop and maintain positive relationships with referral sources, state and federal agencies, volunteer and community agencies, employers, and individuals.
• Participate in community forums relevant to the role’s primary responsibilities.
• Track report submissions to ensure they are timely and accurate.
• Attend training and apply newly gained knowledge to service provision.
• Stay informed about trends, theories, licensing regulations, legislation, and practices through professional literature and educational forums.
• Attend project teams and local and national meetings to enhance services to populations served.
• Receive and process intake and referrals in a timely manner.
• Establish and maintain post-residential placement options, including a network of SIL homes.
• Coordinate discharge and aftercare services with the Aftercare Specialist.
• Develop community resources for youth, including job placements and volunteer opportunities.
• Participate in and ensure the on-call system meets program needs.
• Participate in Bethany-sponsored events when required or requested.
• Complete other duties as assigned.

Benefits

• Access to training, professional development, and career growth opportunities.
• Comprehensive medical, dental, and vision insurance.
• 403(b) retirement plan with employer match eligibility.
• Generous time off, including 11 paid holidays, PTO Your Way, paid parental leave, and separate sick and paid absence banks.
• Education reimbursement for eligible employees.
• Employee assistance and wellness program.
• Employer-paid long-term disability and group term life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager