Program Supervisor

Refugee Woman's Alliance•Seattle, WA

12d•$73,000 - $78,000•Hybrid

About The Position

Refugee Women's Alliance (ReWA) is hiring a Program Supervisor to lead the people and day-to-day operations supporting its growing Immigration Legal Services program. Based at ReWA's MLK office in Seattle, Washington, this hybrid role supervises case management and administrative support staff and oversees key workflows, reporting, billing, intake operations, and partner coordination. The supervisor works closely with legal leadership and Finance to support smooth service delivery and help grow the program's capacity and impact. ReWA is a nationally recognized, multiethnic nonprofit serving refugee and immigrant women, families, and communities throughout King and Snohomish Counties. Its culturally responsive programs promote self-sufficiency, stability, education, employment, family wellbeing, and community integration. The Immigration Legal Services program helps individuals and families navigate immigration processes and access high-quality, ethical legal support through grant-funded and fee-based services.

Requirements

At least 5 years of progressively responsible experience in program operations, human services, legal services, nonprofit services, or a related client-service environment.
At least 2 years of direct staff supervision, including coaching, performance feedback, and day-to-day team leadership.
Strong organizational and operational skills, including the ability to manage multiple priorities.
Experience with reporting, intake, billing, administrative operations, or similar program workflows.
Strong digital literacy, including Microsoft Office and database or case-tracking systems.
Excellent communication, problem-solving, and relationship-building skills.
Ability to work effectively with immigrant, refugee, and culturally diverse communities.
Ability to pass a pre-employment background check.

Nice To Haves

Experience in a nonprofit environment and/or supporting grant-funded programs.
Familiarity with fee-based services, billing, payment reconciliation, or referral-partner relationships.
Immigration or legal services experience.

Responsibilities

Provide direct supervision, coaching, guidance, and support to case managers and administrative support staff.
Hold regular one-on-one meetings; set clear expectations and accountability; and support professional development.
Support onboarding, training, performance feedback, and employee development.
Ensure staff have the information, resources, and coverage needed to perform effectively.
Coordinate schedules and help ensure service needs are covered across ReWA locations.
Oversee administrative operations, intake, and non-legal service workflows for the Immigration Legal Services program.
Address intake issues promptly and help maintain a responsive, consistent client experience.
Coordinate administrative processes for grant-funded and fee-based immigration services.
Monitor workflows, identify barriers, and implement practical process improvements.
Partner with the Legal Services Director and Supervising Attorney to support coordinated program delivery.
Ensure required program and grant reporting is completed accurately and on time.
Oversee fee-based administrative workflows, including billing and payment processes within the program software.
Ensure payments collected across ReWA locations are accurately reconciled with Finance.
Monitor administrative records and follow up on discrepancies or process issues.
Use program information and service trends to identify opportunities for improvement.
Help manage referral-partner relationships and support a reliable, positive partner experience.
Attend cohort, partner, and program meetings as needed.
Collaborate with internal teams and external partners to support effective service delivery.
Help strengthen digital systems, workflows, and operational practices as the program grows.