Urgent Care Receptionist (Plymouth)

Cape Cod Healthcare•Plymouth, MA

2d•Onsite

About The Position

This position provides secretarial/clerical coverage in an efficient, timely, and professional manner. The role involves greeting patients, collecting copayments, obtaining demographic and insurance information, and registering patients into the system. Responsibilities also include answering telephones, directing calls, taking messages, obtaining consents, securing insurance and identification cards, distributing mail, and faxing prescriptions. The receptionist will also assist with medical records, contact on-call providers or primary care physicians, maintain patient records, and distribute charts. The role requires accurate maintenance of administrative records and cooperative work with colleagues and patients. The ability to adjust to unexpected changes and perform other essential duties is also expected. The position emphasizes providing service excellence in line with MACC's CARES values: compassion, accountability, respect, excellence, and service.

Requirements

Experience in an office setting with at least 1 year experience preferred.
Medical Terminology knowledge preferred.
Strong communication and interpersonal skills required.
Experience of current office technology, proficient in computer office application.

Responsibilities

Provide secretarial/clerical coverage in an efficient, timely and professional manner.
Review payment policies and collect copay at time of service.
Greet patients and obtain demographic and insurance information and register patient into system.
Answer telephone in less than four rings, direct calls to appropriate persons and take accurate messages.
Obtain legally acceptable general consents to bill third parties.
Secure copies of valid insurance cards and photo identification cards.
Open and distribute mail.
Fax prescriptions to pharmacy for patients as needed.
Refer to Medical Records any patients, outside agencies and physicians looking to obtain copies of medical records.
Assist physician in contacting CCHC on call providers or a patient’s primary care physician.
Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc.
Pull charts for telephone messages as needed.
Scan documents into patients’ charts as needed.
Refer to billing those patients unable to pay and/or have questions regarding billing.
Distribute charts to secretary, nurse or physician as needed.
Perform all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served.
Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors and other personnel within and outside the practice.
Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes.
Perform other essential work related duties as requested/directed.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.