Part-Time Urgent Care Receptionist/Medical Assistant
About The Position
Optum NY/NJ is seeking a part-time Urgent Care Receptionist/Medical Assistant for its Jericho, New York location. The role supports patient care and office operations by completing established processes and protocols, working cooperatively with the care team, delivering excellent customer service, following Lean processes, and helping the team meet financial, clinical, and service goals. The position may be cross-trained as a medical assistant and may require covering other offices. The office is open seven days a week. The stated schedule is a 30-hour work week: Tuesday 1:50 p.m.–10:00 p.m., Friday 6:50 a.m.–3:00 p.m., and Saturday 6:50 a.m.–10:00 p.m. The supervisor will determine the schedule upon hire, and hours may change based on business needs. The hourly pay range is $16.00–$29.00, based on full-time employment, with pay determined by factors including local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements. The employer states that candidates must pass a drug test before beginning employment.
Requirements
- High school diploma or GED.
- At least 1 year of computer proficiency in Microsoft Office.
- At least 1 year of customer service or healthcare-related experience.
- Ability to be cross-trained as a medical assistant.
- Ability to cover other offices if needed.
- Ability to work a flexible schedule.
- Ability to work independently and as part of a team, with good judgment and accountability.
- Demonstrated ability to work well with healthcare providers.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize tasks to meet deadlines.
- Ability to work under pressure in a fast-paced environment.
- Excellent verbal and written communication skills, including the ability to convey information clearly and understand and interpret information from others.
Nice To Haves
- Experience working with an electronic health record (EPIC).
- Knowledge of medical terminology.
- At least 1 year of experience in a medical front-office position, including scheduling appointments, checking patients in and out, verifying insurance, collecting co-pays, and maintaining medical records.
Responsibilities
- Greet patients and complete check-in, collecting or verifying demographic information.
- Load or update insurance information and scan insurance cards.
- Answer telephone calls promptly and courteously for all specialties.
- Confirm and schedule appointments using approved scheduling guidelines.
- Verify eligibility and authorization, and flag appointments as appropriate.
- Collect co-payments and outstanding balances, post payments in the practice management system, and provide system-generated receipts.
- Send patient records to primary care physicians.
- Take vital signs, perform EKGs, and assist providers with patient care.
- Prepare exam rooms and document patient encounters in Epic.
- Perform lab testing and quality assurance; prepare and track specimens sent to the lab.
- Use call-processing and other EHR functionality to take messages and communicate with clinicians.
- Monitor daily reminder-call logs and conduct outreach to patients needing appointments, including follow-up with patients who miss appointments for chronic conditions or preventive care.
- Monitor administrative tasks in the EHR and respond in a timely manner.
- Scan and index documents into the EHR, ensuring necessary documents and lab results are available before patient visits.
- Assist coworkers as needed to support smooth office operations and excellent service through teamwork.
- Treat patients and staff respectfully and courteously, and maintain patient confidentiality.
- Perform other duties as assigned.
Benefits
- Paid time off accrued beginning with the first pay period
- Eight paid holidays
- Medical plan options
- Health Spending Account or Health Savings Account participation
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability coverage
- 401(k) savings plan
- Employee Stock Purchase Plan
- Education reimbursement
- Employee discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance
- Performance rewards and recognition
- Incentive programs
- Equity stock purchase
- 401(k) contribution
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
