Urgent Care Receptionist/Medical Assistant
About The Position
Optum NY/NJ is seeking a friendly, patient-focused, and detail-oriented Urgent Care Receptionist/Medical Assistant for its urgent care team in Jericho, New York. The role completes established processes and protocols, works cooperatively with the care team, supports the organization’s mission and service goals, delivers excellent customer service, and follows Lean processes. The position also supports financial and clinical goals and may involve cross-training as a medical assistant. The office is open seven days a week. The role is scheduled for 37.5 hours per week, with a schedule that may be determined by the supervisor upon hire and may change with business needs. The stated schedule is Sunday 1:50 p.m.–10:00 p.m., Tuesday 6:50 a.m.–3:00 p.m., and Wednesday through Friday 1:50 p.m.–10:00 p.m. The work location is 555 North Broadway, Jericho, NY 11753. The role may require covering other offices if needed. The employer states that the hourly pay range is $16.00–$29.00, based on factors including local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.
Requirements
- High school diploma or GED.
- At least 1 year of computer proficiency in Microsoft Office.
- At least 1 year of customer service or healthcare-related experience.
- Ability to be cross-trained as a medical assistant.
- Ability to cover other offices if needed.
- Ability to work a flexible schedule.
- Ability to work independently and as part of a team, with good judgment and accountability.
- Ability to work well with healthcare providers.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize tasks to meet deadlines.
- Ability to work under pressure in a fast-paced environment.
- Excellent verbal and written communication skills, including communicating clearly and concisely and understanding and interpreting information from others.
Nice To Haves
- Experience working with an electronic health record (EPIC).
- Knowledge of medical terminology.
- At least 1 year of experience in a medical front-office position performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting co-pays, and maintaining medical records.
Responsibilities
- Greet patients and conduct check-in, collecting or verifying demographic information.
- Load or update insurance information and scan insurance cards.
- Answer telephone calls promptly and courteously for all specialties.
- Confirm and schedule appointments according to approved scheduling guidelines.
- Verify eligibility and authorization and flag appointments as appropriate.
- Collect co-payments and outstanding balances, post payments in the practice management system, and provide system-generated receipts.
- Send patient records to primary care physicians.
- Take vital signs, perform EKGs, and assist providers with patient care.
- Prepare exam rooms and document patient encounters in Epic.
- Perform lab testing and quality assurance, and prepare and track specimens sent to the lab.
- Use call processing and other applicable EHR functionality to take messages and communicate with clinicians.
- Monitor daily reminder call logs, conduct outreach to patients requiring appointments, and contact patients who miss follow-up appointments for chronic conditions or preventive care.
- Monitor administrative tasks in the EHR and respond in a timely manner.
- Scan and index documents into the EHR and ensure necessary documents and lab results are available before patient visits.
- Assist coworkers as needed to support smooth office operations and excellent service through teamwork.
- Treat patients and staff respectfully, maintain a friendly and courteous manner, and protect patient confidentiality.
- Perform other duties as assigned.
Benefits
- Paid Time Off accruing from the first pay period
- Eight paid holidays
- Medical plan options
- Health Spending Account or Health Savings Account participation
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education reimbursement
- Employee discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance
- Performance rewards and recognition programs
- Incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
