Urgent Care Clinic Operations Practice Manager (CMA)

CRH Healthcare•Clinton, MD

1d•Onsite

About The Position

Patriot Urgent Care is seeking an Urgent Care Clinic Operations Practice Manager to oversee daily operations, enforce policies and procedures, and manage multiple urgent care centers. This role involves coordinating and supervising administrative and clerical staff to ensure an outstanding patient experience. The position offers a professional, team-based culture with strong clinical support and a competitive compensation and benefits package. The Medical Provider will provide healthcare services to patients in a clinical setting, ensuring high standards of care.

Requirements

College degree or equivalent.
At least 7 years of healthcare experience and at least 5 years management experience or effectively equivalent including multi-clinic experience with 25+ staff.
Hands-on clinical experience as an MA, LPN, etc. a plus
Familiarity with medical billing systems and basic medical terminology.
Understand and be competent to perform the front desk registration and medical assistant position.
Complete training in HIPAA, basic medical coding, blood borne pathogens and other clinical/administrative issues.
Proficient to use and train others in common PC applications including the Internet Explorer and Microsoft Office.
Superior patient service skills to handle escalated issues.
Ability to supervise, train, and evaluate new and current staff.

Nice To Haves

CMA Experience Preferred

Responsibilities

Assure clinic is open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean.
Select, train, supervise, and monitor quality and production levels of site staff.
Develop monthly staff schedule, review time and attendance reports, and provide input to payroll calculation.
Assure cash drawer is balanced by front desk staff.
Prepare and make daily bank deposit.
Assure staff is adequately trained and equipped to perform their jobs.
Communicate and ensure compliance with company policies and procedures.
Address performance and disciplinary issues.
Resolve and approve billing holds, financial refunds and accounting corrections originating at the site.
Monitor supply inventories and ensure Clinic Coordinators order all supplies.
Interact with patients, review patient feedback, and address patient service issues.
Identify community marketing opportunities and engage staff in grassroots marketing.
Inspect and maintain records on facilities and equipment.
Coordinate facility and equipment maintenance and other vendor services.
Perform front-end registration and/or clinical tasks as a back-up in case of absence or high demand.