UPS Service Engineer

Sure Power•Arbutus, MD

8h•$100,000 - $150,000

About The Position

The UPS Service Engineer is responsible for refurbishing, installing, maintaining, repairing, and troubleshooting uninterruptible power supply (UPS) systems and equipment, including their electronic, mechanical, and electrical components. The role provides commissioning and emergency services at customer sites throughout the continental United States, with work supporting critical power infrastructure in data center environments. The position performs UPS start-up, testing, operations, battery-system assembly and replacement, equipment preparation, quality control, and site inspections. It also involves reviewing designs for commissioning, preparing test procedures and reports, coordinating and overseeing on-site testing, and contributing to Methods of Procedures. When not in the field, the engineer may test equipment, rebuild older systems, organize warehouse inventory, and pursue required training. The role includes driving a DOT-regulated commercial vehicle and loading, unloading, hauling, or hoisting materials. The engineer works independently and with customers, internal employees, technical support, and supervisors. The position requires completing timely Field Service Reports, making proactive recommendations to clients, and participating in a rotating on-call team. The schedule supports a 24/7/365 operation and may include varied shifts, nights, weekends, and holidays.

Requirements

Associate degree in Electronics, equivalent military electronics training, or equivalent trade school training with at least 2 years of relevant experience; alternatively, at least 5 years of relevant experience.
Working knowledge of 12VDC, 120VAC, 208VAC, and 480VAC systems, including three-phase systems.
Strong analytical and technical skills, diagnostic capabilities, and ability to learn new technologies and systems.
Ability to read schematics, electrical drawings, and company technical publications, and knowledge of troubleshooting, testing, and repair techniques.
Strong mechanical aptitude.
Excellent verbal and written communication and customer-relations skills.
Ability to work independently and resourcefully, show initiative, maintain a positive attitude, and follow directions with attention to detail.
Valid current driver's license and good driving record.
Ability to obtain a DOT Medical Certificate, pass a drug and alcohol screen, and comply with DOT regulations.
Willingness to work varied shifts, including nights, weekends, and holidays, to support a 24/7/365 operation, and to participate in a rotating on-call team.
Proficiency with Microsoft Outlook, Excel, Word, and other applicable software.

Nice To Haves

Experience with UPS systems of 25KVA and larger.
UPS OEM factory training or experience with Vertiv/Liebert, APC/MGE/Schneider, or Eaton/Powerware.

Responsibilities

Refurbish, install, perform preventive maintenance on, repair, and troubleshoot UPS systems and related equipment.
Apply knowledge of UPS construction, installation, operation, sophisticated circuitry, and controls.
Perform UPS start-up, testing, commissioning, and operational work.
Build battery systems and prepare equipment for shipment to customer sites.
Conduct commissioning-focused design reviews; prepare commissioning test procedures and reports; and coordinate and oversee on-site testing.
Maintain UPS equipment and provide commissioning and emergency support at customer sites.
Replace batteries and equipment when necessary.
Perform quality control and site inspections.
Drive a DOT-regulated commercial vehicle; load and unload trucks; and haul and hoist materials.
Organize the warehouse and log equipment inventory.
When not in the field, test equipment and rebuild older systems.
Discuss equipment maintenance and operational problems with technical support.
Participate in developing Methods of Procedures (MOPs).
Consult with a supervisor about unusual problems and developments.
Read electrical schematics and single-line diagrams and install and maintain 3-phase/480V and 208V systems.
Use electrical and electronic test equipment and apply electricity fundamentals; analyze test data and identify deviations from acceptable values.
Evaluate UPS equipment operating conditions and apply manufacturer specifications.
Complete comprehensive Field Service Reports in a timely manner and provide proactive recommendations to clients.
Successfully complete company-required training.
Serve on a rotating on-call team and respond to emergency calls.