UPS Sales & Customer Service Associate

The Arc Jefferson St Lawrence•Watertown, NY

10d•Onsite

About The Position

The UPS Sales & Customer Service Associate ensures mailroom and packaging tasks are completed accurately and on time while maintaining courteous, professional relationships with customers in person and by telephone. This role works in a retail sales environment and supports package processing and shipping, mail services, sales transactions, merchandising, store cleanliness, and customer use of office machines. The position is scheduled for 18 hours per week, with the schedule assigned according to store needs. There are no supervisory responsibilities or travel requirements.

Requirements

High school diploma or equivalent.
Excellent organizational skills.
Must be able to lift 50 pounds regularly; work may require lifting, pushing, or pulling in excess of 50 pounds.
Authorized to work in the United States.
Time management skills.
Strong communication skills.
Interest and aptitude for technology.
Dependability.
Ability to be cross-trained.

Nice To Haves

One year of sales experience in a retail environment.

Responsibilities

Greet customers, determine their needs, and provide service intended to exceed their expectations.
Receive and process packages for shipping, including lifting and weighing packages, using manifesting software, and generating shipping labels.
Retrieve packages from customers’ vehicles when requested.
Accurately process hold-for-pickup and UPS Access Point packages and handle packages carefully.
Record sales transactions completely and accurately in the Point of Sale system.
Assist with packing package contents for shipping according to established procedures and products.
Record transactions as necessary in Mailbox Manager and UPS AccessPoint.
Receive, sort, and accurately place mail in mailboxes.
Assist with merchandising by stocking shelves, maintaining an orderly product appearance, and informing appropriate personnel when supplies need to be reordered.
Maintain store cleanliness.
Operate copiers, fax machines, binding equipment, and other office machines safely, efficiently, and productively.
Assist customers with operating office machines in the retail area.
Perform other duties assigned by the UPS Retail Center Store Manager or UPS Retail MCO (Multiple Center Operations) Manager.