UPS Sales & Customer Service Associate

The Arc Jefferson - St. Lawrence•Watertown, NY

11d•$17 - $20

About The Position

The UPS Sales & Customer Service Associate ensures mailroom and packaging tasks are completed accurately and on time while maintaining courteous, professional relationships with customers in person and by telephone. The role supports package shipping and pickup, retail sales, mailbox services, merchandising, store cleanliness, and customer use of office equipment. It operates in a retail sales environment and has no supervisory responsibilities or required travel. The position is scheduled for 18 hours per week, with the schedule assigned according to store needs.

Requirements

High school diploma or equivalent.
Authorized to work in the United States.
Excellent organizational skills.
Must be able to lift 50 pounds regularly.
Time management competency.
Strong communication skills.
Interest and aptitude for technology.
Dependability.
Ability to be cross-trained.

Nice To Haves

One year of sales experience in a retail environment is preferred.

Responsibilities

Greet customers, determine their needs, and work to exceed their expectations.
Assist with receiving and processing packages for shipping, including lifting and weighing packages, using manifesting software, and generating shipping labels; retrieve packages from customers’ vehicles when requested.
Accurately process hold-for-pickup and UPS Access Point packages.
Handle packages carefully and appropriately.
Record sales transactions completely and accurately in the Point of Sale system.
Assist staff with packing packages for shipment using established procedures and products.
Record transactions as necessary in Mailbox Manager and UPS AccessPoint.
Receive, sort, and place mail accurately in mailboxes.
Assist with merchandising, including stocking shelves, keeping products clean and orderly, and notifying appropriate personnel when supplies need reordering.
Maintain store cleanliness.
Operate copiers, fax machines, binding equipment, and other office machines safely, efficiently, and productively.
Assist customers with operating office machines in the retail area.
Perform other duties assigned by the UPS Retail Center Store Manager or UPS Retail MCO (Multiple Center Operations) Manager.