Upper Extremities Sales Associate - Davenport, IA (Quad Cities)

Stryker•Iowa, Virtual Address, IA

About The Position

The Upper Extremities Sales Associate partners with Sales Representatives in the assigned territory to learn the medical device industry and Upper Extremities business, support territory growth, and contribute to sales targets. The role supports the sales call pattern, including covering cases, marketing and promoting products, building sets, managing inventory, and developing the ability to convert customers to Stryker. The Associate attends surgeries involving Stryker Upper Extremities products to help ensure products are available and to instruct surgeons on product use and functionality. They educate doctors, nurses, and other appropriate staff on proper product use and maintenance, functionality, product updates, portfolio changes, and educational programs. After product training, they tailor promotional messages to customer needs, advise on product selection, answer questions, and differentiate Stryker products from competitors. The position also involves identifying sales opportunities and prospect needs with Sales Representatives, providing customer service, conducting field calls, supporting sales plans and marketing strategies, and assisting with account issues. The Associate partners with Sales Representatives on inventory levels, product sets, and customer purchase orders, and serves as their primary backup contact. They maintain sales and product training, keep current on industry, customer, and competitive trends, and follow applicable compliance requirements and company policies. The role includes attending sales and professional association meetings outside regular business hours.

Requirements

Bachelor’s degree; or an associate degree or medical certification (such as CST, PT, or CPT) plus at least 2 years of professional and/or related experience; or a high school diploma plus at least 4 years of professional and/or related experience; or 4 or more years of active-duty military service.

Responsibilities

Attend surgeries using Stryker Upper Extremities products, ensure products are available for each case, and instruct surgeons on product use and functionality.
Educate doctors, nurses, and appropriate staff on product use, maintenance, functionality, updates, portfolio changes, and educational programs.
Work with sales teams to contact customers, identify sales opportunities, provide customer service, and develop customer relationships.
Identify prospective customer needs with the assigned Sales Representative and develop appropriate responses.
Tailor promotional messages to customers, advise on product selection, answer product-functionality questions, and differentiate Stryker products from competitors after product training.
Perform field calls for assigned accounts and territory.
Assist with new sales plans and marketing strategies, and partner with the Sales Representative and organization to meet or exceed business targets.
Serve as the primary backup contact for Sales Representatives and follow relevant regulatory compliance guidelines.
Assist in resolving account problems or questions.
Partner with Sales Representatives on inventory management and maintaining appropriate inventory levels and product sets.
Assist with acquiring and processing customer purchase orders for invoicing.
Maintain training in sales skills and products, and remain current on industry, customer, and competitive trends.
Market the product line to customers based on product functionality, features, and differentiators.
Attend sales meetings and professional association meetings, including those outside regular business hours.
Adhere to compliance requirements and principles of responsibility, protect confidential information and company assets, act ethically, report non-compliance, and follow applicable laws, regulations, accreditation and licensure requirements, and company policies.