Upper Extremities Sales Associate

Stryker•Huntington, WV

2d•Remote

About The Position

The Upper Extremities Sales Associate partners with Sales Representatives in the assigned area to learn the medical device industry and Stryker’s Upper Extremities business, then support growth in the assigned territory. The role supports the sales call pattern, including covering cases, promoting products in assigned accounts, building sets, managing inventory, and, as experience develops, converting customers to Stryker. The associate attends surgeries involving Stryker Upper Extremities products to ensure products are available and to instruct surgeons on product use and functionality. They educate doctors, nurses, and other staff on product use, maintenance, functionality, updates, portfolio changes, and educational programs. The position also supports customer relationships, identifies sales opportunities and prospect needs, delivers customer service, and helps address account issues. Following product training, the associate tailors promotional messages to customer needs, advises on product selection, answers questions, and differentiates Stryker products from competitors. They assist with sales plans, marketing strategies, business targets, inventory and set levels, purchase orders, and invoicing. The role serves as a primary backup contact for Sales Representatives and requires adherence to regulatory and company compliance requirements. The associate is expected to stay current on industry, customer, and competitive trends and attend sales and professional association meetings, including those outside regular business hours.

Requirements

Meet at least one of the following: bachelor's degree; associate's degree or medical certification (such as CST, PT, or CPT) plus 2 years of related experience; high school diploma plus 4 years of related experience; or 4 years of active-duty military service.
Maintain compliance with applicable laws, regulations, accreditation and licensure requirements, and company policies and procedures.

Nice To Haves

Demonstrated success in sales, military service, leadership roles, athletics, or other performance-based environments.
Healthcare or clinical exposure through work experience, certifications, internships, or patient-facing roles.
Bachelor's degree in Exercise Science, Kinesiology, Biology, Healthcare Administration, Business, or a related field.
Completion of a relevant internship or professional experience in sales or healthcare.

Responsibilities

Attend surgeries where Stryker Upper Extremities products are used, ensure products are available, and instruct surgeons on product use and functionality.
Educate doctors, nurses, and appropriate staff on proper product use and maintenance, functionality, updates, portfolio changes, and educational programs.
Work with sales teams to contact customers, identify sales opportunities, deliver customer service, and develop customer relationships.
Identify prospective customer needs with the assigned Sales Representative and develop appropriate responses.
After product training, tailor promotional messages, advise on product selection, answer product-functionality questions, and distinguish Stryker products from competitors.
Perform field calls for assigned accounts and territory.
Assist in implementing sales plans and marketing strategies and partner with the Sales Representative and organization to meet or exceed business targets.
Serve as the primary backup contact for Sales Representatives and maintain a basic understanding of regulatory compliance requirements.
Assist in resolving account problems and questions.
Partner with Sales Representatives on inventory management and building inventory levels and sets to meet customer needs.
Assist with acquiring and processing customer purchase orders for proper invoicing.
Maintain training in sales skills and products, and market the product line using knowledge of functionality, features, and differentiators.
Stay current on industry, customer, and competitive trends.
Participate in sales meetings and professional association meetings, including meetings outside regular business hours.
Adhere to compliance and AdvaMed principles, protect confidential information and organizational assets, act ethically, report non-compliance, and follow applicable laws, regulations, accreditation and licensure requirements, and company policies.