Universal Banker - Floater

S&T Bank•Murrysville, PA

5h•Onsite

About The Position

The Universal Banker - Floater delivers exceptional customer service across teller-line, sales, and platform duties while supporting individual and branch production goals. The employee may work at various branch locations to meet staffing needs, employee absences, customer service demands, and business priorities, with travel of up to 45 minutes from the primary location based on business needs. Flexibility around branch hours is required. The role combines accurate branch transactions with customer-focused sales and service. The banker uses computer systems, product knowledge, sales tools, and bank policies and procedures to identify customers, protect against fraud, process transactions, understand customer needs, recommend suitable products, and meet assigned sales goals. Duties are shared according to branch business needs. The position requires a high school diploma or equivalent and two to five years of general and specialized experience. Successful completion of the retail training program, including CSR and RSA training programs, is required. CARE certification must be completed within six months of hire. NMLS registration and compliance with S.A.F.E. Act requirements are required upon hire and/or before performing mortgage loan originator duties, and registration must be maintained annually.

Requirements

High school diploma or equivalent.
Two to five years of general and specialized experience.
Successful completion of the retail training program, including CSR and RSA training programs.
CARE certification within six months of hire.
Proof of NMLS registration and verification of a unique identifier upon hire and/or before performing duties of a Mortgage Loan Originator, as defined by the S.A.F.E. Act; registration must be maintained annually.
Flexibility around branch hours and willingness and ability to work at various branch locations, including travel up to 45 minutes from the primary location based on business needs.
Strong interpersonal skills and ability to work independently and as a motivated team player.
Ability to meet the physical demands described, including operating keypad, electronic, and office equipment; standing and sitting; lifting; manual dexterity for typing and data entry; and close vision for computer work.

Responsibilities

Operate the teller line and customer service window efficiently and accurately, including identifying customers, verifying transactions, and following fraud-prevention procedures.
Accept deposits and payments; verify endorsements; cash checks or coupons; process savings deposits and withdrawals; issue receipts; and provide services such as bank money orders.
Balance window cash daily and perform ATM settlement and vault balancing where applicable.
Profile customers, identify their banking needs, and recommend appropriate loan and deposit products using available sales tools.
Complete the S&T sales process and customer-focused conversations; document notes in the appropriate system for future banker interactions.
Close business and make follow-up calls to ensure customer satisfaction, including calls to new-account customers to identify satisfaction and additional leads.
Build professional customer relationships, identify add-on sales opportunities, and contribute to branch sales, service standards, and production goals.
Make outbound calls using branch playbook guidance, sample scripts, and potential customer lists; participate in branch sales call campaigns as needed.
Enter data and prepare documentation for new accounts and changes to existing accounts; maintain accounts, answer questions, resolve account problems, and handle check orders.
Prepare loan applications using LOS software and coordinate loan document preparation.
Maintain effective working relationships with employees in other bank departments and contribute independently and as a team member.
Complete NMLS and S.A.F.E. Act requirements and maintain annual registration as required.
Travel regularly throughout the assigned region and work at various branch locations, sometimes with limited advance notice.
Assume additional duties as required, including balancing ATMs and processing deposits.