Universal Banker Floater - Chicago Heights
About The Position
Join Old Second as a full-time Universal Banker Floater, primarily based at the Palos Heights branch and occasionally supporting locations in Hegewisch, Evergreen Park, Chicago Heights, Flossmoor, South Holland, Chicago (Ashland Ave), and Frankfort. The role reports to the Palos Heights Branch Manager and provides an exceptional banking experience by opening, closing, and maintaining customer accounts, building customer relationships, and supporting Teller operations as needed. The position requires onsite work and flexibility to open or close branches and provide coverage at other Old Second locations. Branch hours are Monday through Friday, 8:30 a.m. to 5:30 p.m., and Saturday, 8:30 a.m. to 1:00 p.m. The role has a base pay range of $18.10–$22.50 per hour and eligibility to participate in the Retail Incentive Plan, with payments varying based on sales performance.
Requirements
- High school diploma or equivalent and one year of related experience in banking, cash handling, customer service, sales, office work, or a combination of education and experience equivalent to these qualifications.
- Obtain NMLS registration within 60 days of assuming the role and meet Bank training requirements.
- Work onsite to perform the responsibilities of the position.
- Demonstrate excellent customer service and professional communication.
- Promote products, make sales referrals, and cross-sell products and services.
- Have math and computer proficiency and technical aptitude for learning and using bank software applications.
- Have a basic understanding of banking, check processing, credits, and debits.
- Maintain focus and organization during high-volume periods and interruptions.
- Demonstrate reliability, commitment to work, and follow-through on tasks.
- Know and comply with bank rules and regulations.
- Multitask and follow through on responsibilities.
Nice To Haves
- Associate or bachelor’s degree preferred.
- Prior experience as a teller or personal banker.
Responsibilities
- Meet sales and service goals by engaging in sales processes, profiling customers, building relationships, using sales and customer service software, participating in sales campaigns, and following up by phone or email.
- Accurately open, close, and maintain customer accounts in accordance with policies and procedures.
- Use knowledge of Old Second products and services to advise customers about banking options and develop knowledge of more complicated retail products, including IRAs and loans.
- Provide a high level of customer service to help the branch achieve strong customer service ratings.
- Cross-train as a Teller and provide coverage for basic transactions, including cashing checks and processing deposits and withdrawals, while following procedures and balancing the drawer.
- Maintain knowledge of internal and legislated compliance and regulations and complete annual training satisfactorily.
- Maintain operational accuracy and compliance, including records, TD Ops, BSA/Fraud/CTR’s, BAI, signature cards, CIP, and beneficial ownership.
- Maintain a flexible work schedule, open or close the branch as needed, and provide coverage at other Old Second locations as needed.
Benefits
- Eligible to participate in the Retail Incentive Plan; payment varies based on sales performance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
