Universal Banker-Floater

Guaranty Bank & Trust•Oxford, MS

About The Position

The Universal Banker provides retail banking services and products to bank customers and helps process customer requests and verify retail banking transactions. The role also supports business development by identifying customer needs and explaining or referring customers to appropriate financial products and staff. This is a floater position serving bank locations in the Delta Region of Mississippi as needed. Travel from the employee’s home base to other locations is expected, reliable transportation is required, and mileage is reimbursed. The position is regular full-time, hourly, and non-exempt. It requires a Saturday rotation and overtime as needed.

Requirements

High school diploma or equivalent.
One to two years of experience in banking or a related field.
Reliable transportation to travel from the home base location to other bank locations.
Ability to work on a Saturday rotation schedule.
Proficient alphanumeric data-entry skills.
Demonstrated accountability, accuracy, active listening, conceptual thinking, confidentiality, community development commitment, critical thinking, attention to detail, ethical conduct, integrity, and respect.

Nice To Haves

Post-secondary certificate or degree in accounting, finance, or business; experience will be considered.
Three to five years of experience in banking or a related area.
Notary certification.

Responsibilities

Provide efficient, tactful customer service and perform paying and receiving teller functions.
Safeguard cash and cash equivalents; process night deposits; and open, balance, and replenish ATMs as assigned.
Sell and process gift and travel cards, maintain their logs and inventory, and rent safe deposit boxes and admit customers to the vault.
Initiate and follow up on research requests, assist with teller balancing, and research and resolve customer problems, coordinating with other bank departments when needed.
Sell, service, and cross-sell deposit accounts, loan products, transaction accounts, safe deposit boxes, and other bank products and services.
Interview customers to identify desired financial services, explain alternatives, and refer them to appropriate staff to support new business development.
Open accounts and prepare the appropriate documents; initiate customer wire transfers and debit card disputes; assist with check orders and inquiries; and issue starter debit cards.
Provide relief coverage for stations to accommodate lunch and breaks; assist with basic checking and internet account inquiries; and perform related clerical duties, including mail handling, typing, photocopying, faxing, and filing.
Open and close the visitor area and keep the hospitality area clean, neat, and stocked with customer information.
Ensure compliance with applicable federal banking regulations, including the Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, and Federal Reserve regulations.
Represent the bank professionally; greet and assist customers, build professional relationships with management and colleagues, and follow bank policies and procedures.
Answer and route incoming calls, receive visitors, and direct them appropriately.
Travel to other bank locations as needed, work the Saturday rotation, work overtime as needed, assist other departments, and perform other assigned duties.