Teller- Universal Associate

Resound Credit Union•Nashville, TN

3d•Onsite

About The Position

Resound Credit Union is hiring a full-time Universal Associate (Teller) for its Nashville location. This frontline role provides exceptional service to credit union members by accurately processing transactions in accordance with established policies and procedures, responding to questions, and educating members about products, services, and digital solutions. The Universal Associate supports member satisfaction while helping prevent errors and fraudulent activity. The role includes transaction processing and balancing, account maintenance, cash and document handling, product promotion, and adherence to applicable banking regulations, security procedures, and confidentiality requirements. The position also involves attending required training and meetings, maintaining a clean and secure work area, and assisting with training other staff as assigned.

Requirements

High school diploma or equivalent.
At least one year of customer service and/or sales experience with cash handling.
A people-oriented personality and a professional, caring, friendly, and sincere attitude.
Ability to function as a team player and cooperate with coworkers, members, and business associates.
Dependability, company loyalty, and a positive attitude.
Ability to alternate between standing, sitting, and walking.
Manual dexterity and accurate visual observation for computer work and handling cash and documents.
Excellent verbal and audio communication skills.
Physical and mental stamina to withstand occasional periods of high stress.

Nice To Haves

Some college or specialized financial services training.
One year of teller experience.

Responsibilities

Process member transactions, including deposits, loan payments, cashier's checks, transfers, check cashing, withdrawals, and bank-to-bank wires.
Proof and verify transactions; examine documents for endorsements and negotiability; and detect and resolve discrepancies.
Help prevent fraudulent activity and errors that could result in a loss to the credit union.
Perform account maintenance, create debit cards, order checks, and complete forms associated with account ownership and member authorizations.
Balance daily transactions, verify cash and check totals, investigate out-of-balance conditions, and purchase or sell funds to the vault as needed.
Promote and cross-sell Resound Credit Union products and services.
Respond to member questions and direct members to other staff as needed.
Stay informed about credit union rates, fees, products, and promotions to assist members with financial needs.
Provide information about consumer loans and credit cards, including terms, interest rates, and potential documentation requirements.
Educate members about Resound Credit Union technology and digital solutions.
Attend required training and department meetings as directed by the Branch Manager and Training Manager.
Keep the work area clean, secure, and well-maintained; ensure required documents are imaged; and protect sensitive member information.
Follow security and robbery procedures.
Assist with training other staff members as assigned and perform other duties as requested.