Universal Associate I (Teller/New Accounts)

First Citizens Community Bank • Wellsville, NY

1d

About The Position

The Universal Associate I (Teller/New Accounts) provides timely, courteous, and exceptional customer service while processing customer transactions accurately and efficiently. The role assesses customers’ financial needs, recommends bank products and services, participates in sales and referral programs, and develops solutions to meet customer goals. It also involves handling cash and responsibilities related to the vault and ATM, maintaining and balancing daily transactions and the cash drawer, researching outages, and completing work in compliance with banking regulations. The associate opens and maintains consumer and business deposit accounts and completes necessary customer-account maintenance. The position averages approximately 38–40 hours per week, includes some Saturdays, and may require working in other offices within the market. It is budgeted for 2,080 hours per year. Starting wage is $16.00 per hour.

Requirements

• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.
• One year of customer service and cash handling experience (preferred).
• High school diploma or equivalent educational experience (preferred).

Nice To Haves

• One year of customer service and cash handling experience.
• High school diploma or equivalent educational experience.

Responsibilities

• Provide timely, courteous, and exceptional customer service.
• Process customer transactions professionally, accurately, and efficiently.
• Assess customers’ financial needs and suggest bank services and products.
• Participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the cash drawer accurately and promptly.
• Follow proper procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions to exceed customer goals and expectations.
• Interact constructively with co-workers.
• Process transactions and handle cash, vault, and ATM responsibilities.
• Open and maintain consumer and business deposit accounts.
• Complete necessary maintenance on customer accounts.
• Work some Saturdays and in other offices within the market as needed.

Benefits

• Comprehensive benefit package
• Health benefits
• Dental benefits
• Vision benefits
• 401(k) with company match
• Paid time off
• Paid holidays
• Group and voluntary life insurance
• Disability insurance
• Aflac supplemental plans
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED