Universal Associate I (Teller/New Accounts)

First Citizens Community Bank • Village of Wellsville, NY

2d

About The Position

The Universal Associate I (Teller/New Accounts) provides timely, courteous, and exceptional customer service while processing customer transactions accurately and efficiently. The role assesses customers’ financial needs, recommends Bank services and products, participates in sales and referral programs, and identifies solutions that meet or exceed customer expectations. The associate maintains daily transactions and balances, researches outages, balances the drawer, follows procedures and banking regulations, and works constructively with co-workers.

This level of the Universal Associate role processes transactions and handles cash, vault, and ATM responsibilities. It also opens and maintains consumer and business deposit accounts and completes necessary customer-account maintenance. The schedule averages approximately 38–40 hours per week, includes some Saturdays, and may require working at other offices within the market as needed. The position is budgeted for 2,080 hours per year. Starting wage is $16.00 per hour.

Requirements

• Ability to use Microsoft Office Suite and related program software.
• Ability to quickly learn position-related software.
• Ability to effectively use general office equipment.

Nice To Haves

• One year of customer service and cash handling experience (preferred).
• High school diploma or equivalent educational experience (preferred).

Responsibilities

• Provide timely, courteous, and exceptional customer service.
• Process customer transactions professionally, accurately, and efficiently.
• Assess customers’ financial needs and suggest Bank services and products.
• Participate in and promote the Bank’s sales culture and referral programs.
• Maintain daily transactions and balances, research outages, and balance the drawer accurately and promptly.
• Follow procedures and complete tasks in compliance with banking regulations.
• Identify customer needs and develop solutions that exceed customer goals and expectations.
• Interact constructively with co-workers.
• Process transactions and handle cash, vault, and ATM responsibilities.
• Open and maintain deposit accounts for consumers and businesses.
• Complete necessary maintenance on customer accounts.
• Work some Saturdays and at other offices within the market as needed.

Benefits

• Health, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and paid holidays.
• Group and voluntary life insurance and disability insurance.
• Aflac supplemental plans.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed