Unit Coordinator, Center for Perioperative Care - MGH

Mass General Brigham•Boston, MA

18d•Onsite

About The Position

The Unit Coordinator provides administrative support to unit-based and hospital-wide clinicians and staff, serving as a liaison between patients, visitors, and clinicians. The role requires organizing priorities, completing tasks on time, managing confidential patient information, and partnering with nursing to coordinate day-to-day patient flow, including communications about admissions, discharges, and transfers. The coordinator is expected to provide outstanding service in every customer interaction. Actual duties may vary by department. This position does not require patient care.

Requirements

High school diploma or equivalent required.
One to two years of administrative support experience required.
Proficiency with office procedures and equipment, including filing, copying, scanning, printing, and faxing.
Proficiency in Microsoft Office.
Ability to proofread and edit written documents.
Ability to use a phone system and standard office equipment.
Ability to manage one's own time and the time of others.
Strong verbal and written communication and interpersonal skills.
Familiarity with medical terminology.
Experience cannot be accepted in lieu of a degree.

Nice To Haves

Associate's degree in a related field.
Certified Health Unit Coordinator credential from the National Association of Health Unit Coordinators (NAHUC).

Responsibilities

Perform clerical and other duties supporting the general administration of the floor or unit.
Greet and interact professionally with patients, families, visitors, and coworkers in person and through communication tools.
Receive, prioritize, organize, and manage information at the central nursing station and throughout the unit.
Schedule consultations, tests, procedures, and patient transport to other departments.
Enter accurate and timely admission, discharge, and transfer information into the electronic medical record to facilitate patient throughput.
Contact ancillary service departments to obtain equipment, services, and supplies; track their status and location; and follow designated processes to identify and facilitate repairs.
May assist the manager with payroll duties, staff scheduling, or supervision of unit secretaries.
Partner with nursing to coordinate patient flow and communicate with key participants about admissions, discharges, and transfers.