Unit Clerk - Mental Health 169

LC0169-Willow Rock•San Leandro, CA

About The Position

Willow Rock is a 16-bed Psychiatric Health Facility in Alameda County serving adolescents ages 12–17 who are experiencing acute psychiatric symptoms. The Unit Clerk provides clerical and technical support to nursing, clinical, and medical staff, with duties that involve contact with members served. This is a full-time, weekday day-shift position, scheduled from 8:00 AM to 4:30 PM, Monday through Friday. The expected starting wage is $23.00. The position is covered by a collective bargaining agreement and is subject to union membership requirements upon hire. Telecare applies geographic differentials to pay ranges, and starting pay is commensurate with relevant experience above the minimum requirements. Employment is contingent upon successful completion and acceptable results of applicable post-offer physical examination, a two-step PPD test for tuberculosis, criminal background clearances, excluded-party sanctions, and degree or license verification. If driving is required, a valid driver’s license, motor vehicle clearance, and proof of auto insurance are required at employment and must be maintained. Additional regulatory, contractual, or local requirements may apply.

Requirements

High school graduation or GED equivalent.
Six months of experience as a unit clerk or administrative support staff member in a health care environment.
Knowledge of basic medical terminology and Electronic Health Records (EHR).
Must be at least 18 years of age.
Must have CPR, Crisis Prevention Institute (CPI), and First Aid certifications on the date of employment or within 60 days of employment, and maintain current certification throughout employment.
Highly developed organizational skills.
Knowledge of copy machine operation, basic computer skills, basic typing proficiency of 45 words per minute, and medical terminology.
Ability to read, write, and speak English, excellent communication skills, and willingness to work with disabled members served.

Nice To Haves

Experience working with the general public in a health care environment.
Completion of a unit clerk certification program.

Responsibilities

Demonstrate Telecare’s mission, purpose, values, and beliefs in everyday interactions with internal and external stakeholders.
Complete documentation tasks, including maintaining accurate records, filing, and assembling medical records.
Prepare materials and process admissions, discharges, and transfers in medical records and the EHR.
Schedule appointments for members served.
Order supplies and maintain appropriate supply levels.
Answer the telephone, take messages, and screen calls as assigned.
Provide requested information to families of members served and other staff using excellent communication skills.
Participate as a team member by reporting observations and concerns and asking appropriate questions.
Provide clerical assistance to nursing and medical department staff as requested.
Manage routine maintenance of Electronic Medical Records.
Complete basic clinical billing data entry.