Mental Health Clerk

NaphCare • Phoenix, AZ

11d • Onsite

About The Position

NaphCare is hiring a Mental Health Clerk to provide administrative and clerical support to the Mental Health Director and Health Services Administrator at the ASPC - Phoenix facility in Phoenix, Arizona. The role works alongside correctional officers and other medical professionals in a controlled environment where security is a top priority. The clerk supports mental health services through communications, records, data entry, supply tracking, and volunteer coordination.

Requirements

• High school diploma or GED certificate.
• Basic computer skills and working knowledge of Microsoft Office Suite, including Outlook, Excel, and Word.
• Strong organization, attention to detail, and time-management skills, with the ability to manage multiple tasks.
• Ability to obtain BLS CPR certification; AHA certification is required.
• One year of clerical experience; correctional-setting experience is preferred.
• Excellent interpersonal and communication skills.
• Ability to interact effectively with patients from diverse backgrounds, including people with mental health or substance abuse issues.
• Ability to maintain confidentiality of proprietary and confidential information, demonstrate integrity and professionalism, adhere to a Code of Conduct, and comply with corporate policies, procedures, and legal requirements.
• Must pass the facility's criminal background check and drug screening.
• Physical and mental capacity to work in an environment that may be less than pristine and to manage and maintain physical and mental health when encountering stressful situations.

Nice To Haves

• Clerical experience in a correctional setting.

Responsibilities

• Manage incoming calls, transfer callers to appropriate staff, retrieve voicemails daily, and return calls as necessary.
• Use Microsoft Office, including Word and Excel, to prepare reports, memos, and correspondence; use X-Jail and TechCare as needed.
• Perform clerical and administrative functions, including tracking supplies, using purchase orders for outside vendors, and distributing mail.
• Enter client data into electronic health record systems, including case notes, payments, and scheduling.
• Shred documentation containing Patient Health Information (PHI).
• Coordinate with the Records Department to archive files and reports.
• Coordinate volunteer services.

Benefits

• Health, dental, and vision insurance starting day one.
• Prescriptions at no charge through the health plan, beginning day one.
• 401(k) and Roth plans with company contribution starting day one.
• Tuition assistance.
• Referral bonuses.
• Term life insurance at no cost to the employee.
• Generous paid time off and paid holidays.
• Free continuing education and CMEs.
• Employee Assistance Program (EAP) services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED