Clerk (Mental Health Services) 898

HELEN FARABEE CENTER•Vernon, TX

1d•$14 - $14•Onsite

About The Position

The Clerk provides clerical support for Mental Health Center(s), including assisting consumers and visitors, handling calls, purchasing supplies, ordering and processing medications, entering data, running reports, scheduling appointments, and collecting payments and insurance information. The role also supports clinical-record workflows by uploading and filing paperwork, preparing charts for the doctor and nurse, copying records, and forwarding subpoenas according to the system established by the Director of Clinical Records. Additional clerical duties may be assigned. The work is performed with minimal supervision within established guidelines, policies, and procedures, and the employee must attend appropriate meetings. The position requires initiative, excellent communication and organizational skills, and professional interaction with staff, consumers, family members, and community agencies. HFC applies trauma-informed care principles throughout the agency, with an emphasis on cultural sensitivity and a safe, respectful environment. Employees are responsible for learning and implementing trauma-informed practices within their work. Reassignment may occur at the employer’s discretion, and the work location and hours may change based on program needs.

Requirements

Graduation from standard high school or equivalent.
One year of experience performing related duties.
One year of experience using Microsoft Word and Microsoft Excel.
Valid driver’s license and eligibility to be insured to drive Center vehicles.
May need to use a personal vehicle for job-related duties and provide proof of PIP insurance.
Pass and maintain all Center-mandated trainings.
Ability to read and proofread correspondence, reports, computer printouts, and similar materials.
Excellent spelling and grammar.
Ability to write memos, letters, complex reports, and miscellaneous documents.
Ability to perform addition and subtraction and count money.
Ability to complete financial assessments according to procedures established by the HFC Reimbursement Department.
Ability to follow verbal instructions and communicate courteously and effectively with coworkers, consumers, families, agencies, and the public.
Skill using personal and network computers, word processing, database, spreadsheet, and office management software, including Microsoft Office.

Nice To Haves

Familiarity with CARE.
Experience with pager, telephone, and dictation/transcribing equipment.

Responsibilities

Greet consumers and answer phone calls, direct calls to appropriate staff, or take messages.
Obtain purchase orders and purchase supplies.
Order medications, check in medications upon arrival, and distribute medications to individuals served.
Perform complex data entry and run reports using various computer programs.
Schedule appointments for center staff, including the doctor and nurse.
Mail appointment reminder letters one week before appointments and place reminder calls one day before appointments.
Collect payments, financial information, and copies of insurance cards; make bank deposits as necessary.
Upload and/or file paperwork in clinical records, pull charts for the doctor and nurse, copy information from clinical records, and forward subpoenas according to the system set by the Director of Clinical Records.
Attend all appropriate meetings.
Learn about and implement trauma-informed practices within the scope of the position.
Perform other clerical duties as assigned.