Mental Health Clerk

Naphcare, Inc.•Phoenix, AZ

1d•Onsite

About The Position

NaphCare is hiring a Mental Health Clerk to provide administrative and clerical support to the Mental Health Director and Health Services Administrator at the ASPC - Phoenix facility in Phoenix, Arizona. The role works alongside correctional officers and other medical professionals in a controlled environment where security is a top priority. The clerk manages calls and correspondence, prepares reports, performs administrative tasks, enters client information into electronic health record systems, handles documents containing protected health information, and coordinates records archiving and volunteer services.

Requirements

High school diploma or GED certificate.
Basic computer skills, including working knowledge of Microsoft Office Suite (Outlook, Excel, and Word).
Strong organization, attention to detail, and time-management skills, with the ability to manage multiple tasks.
Ability to obtain BLS CPR Certification; AHA certification is required.
One year of clerical experience; experience in a correctional setting is preferred.
Excellent interpersonal and communication skills.
Ability to interact effectively with patients from diverse backgrounds, including people with mental health or substance abuse issues.
Ability to maintain confidentiality of proprietary and confidential information, demonstrate integrity and professionalism, adhere to a Code of Conduct, and comply with corporate policies, procedures, and legal requirements.
Must pass the facility’s criminal background check and drug screening.
Physical and mental capacity to work in an environment that may be less than pristine and to maintain physical and mental health when encountering stressful situations.

Nice To Haves

Clerical experience in a correctional setting.

Responsibilities

Manage incoming calls, direct or transfer calls to appropriate staff, retrieve voicemails daily, and return calls as necessary.
Use Microsoft Office, including Word and Excel, to prepare reports, memos, and correspondence; use X-Jail and TechCare as needed.
Perform clerical and administrative functions, including tracking supplies, using purchase orders for outside vendors, and distributing mail.
Enter client data into electronic health record systems, including case notes, payments, and scheduling.
Shred documentation containing Patient Health Information (PHI).
Coordinate with the Records Department to archive files and reports.
Coordinate volunteer services.