Mental Health Clerk

Naphcare, Inc.•Bessemer, AL

4d•Onsite

About The Position

NaphCare is hiring a Mental Health Clerk to provide administrative and clerical support to the Mental Health Director and Health Services Administrator at William E. Donaldson Correctional Facility in Bessemer, Alabama. The role works alongside correctional officers and medical professionals in a controlled environment where security is a priority. The Mental Health Clerk manages calls and messages, prepares reports and correspondence, performs general administrative tasks, enters information into electronic health record systems, handles protected health information appropriately, coordinates file archiving, and coordinates volunteer services. The position requires the ability to work in a potentially less-than-pristine and stressful environment while maintaining physical and mental health.

Requirements

High school diploma or GED certificate.
Basic computer skills and working knowledge of Microsoft Office Suite, including Outlook, Excel, and Word.
Strong organization, attention to detail, and time-management skills, with the ability to manage multiple tasks.
Ability to obtain BLS CPR certification; AHA certification is preferred.
At least one year of clerical experience; correctional-setting experience is preferred.
Excellent interpersonal and communication skills.
Ability to interact effectively with patients from diverse backgrounds, including people with mental health or substance abuse issues.
Ability to maintain confidentiality of proprietary and/or confidential information and demonstrate integrity and professionalism while adhering to a Code of Conduct, corporate policies and procedures, and legal requirements.
Must pass the facility’s criminal background check and drug screening.
Physical and mental capacity to work in an environment that may be less than pristine and to manage and maintain physical and mental health when encountering stressful situations.

Nice To Haves

Clerical experience in a correctional setting.
AHA-preferred BLS CPR certification.

Responsibilities

Manage incoming calls, transfer calls to appropriate staff, retrieve voicemails daily, and return calls as necessary.
Use Microsoft Office, including Word and Excel, to prepare reports, memos, and correspondence; use X-Jail and TechCare as needed.
Perform clerical and administrative functions, including tracking supplies, using purchase orders for outside vendors, and distributing mail.
Enter client data into electronic health record systems, including case notes, payments, and scheduling.
Shred documentation containing Patient Health Information (PHI).
Coordinate with the Records Department to archive files and reports.
Coordinate volunteer services.

Benefits

Health insurance starting on day one.
Dental insurance starting on day one.
Vision insurance starting on day one.
Prescription coverage at no charge through the health plan, beginning on day one.
Employee Assistance Program (EAP) services.
401(k) and Roth plans with company contribution starting on day one.
Tuition assistance.
Referral bonuses.
Term life insurance at no cost to the employee.
Generous paid time off and paid holidays.
Free continuing education and CMEs.
Competitive salaries.
Support for career advancement within the company.