Mental Health Clerk

NaphCare • Bessemer, AL

3d • Onsite

About The Position

NaphCare is hiring a Mental Health Clerk to provide administrative and clerical support to the Mental Health Director and Health Services Administrator at the William E. Donaldson Correctional Facility in Bessemer, Alabama. The role works alongside correctional officers and other medical professionals in a controlled environment where security is a priority.

Requirements

• High school diploma or GED certificate.
• Basic computer skills and working knowledge of Microsoft Office Suite, including Outlook, Excel, and Word.
• Strong organization, attention to detail, and time-management skills, with the ability to manage multiple tasks.
• Ability to obtain BLS CPR certification; AHA certification preferred.
• One year of clerical experience; correctional-setting experience preferred.
• Excellent interpersonal and communication skills.
• Ability to interact effectively with patients from diverse backgrounds, including people with mental health or substance abuse issues.
• Ability to maintain confidentiality of proprietary and confidential information, demonstrate integrity and professionalism, adhere to a Code of Conduct, and comply with corporate policies, procedures, and legal requirements.
• Must pass the facility's criminal background check and drug screening.

Nice To Haves

• Clerical experience in a correctional setting.
• AHA-preferred BLS CPR certification.

Responsibilities

• Manage incoming calls, direct or transfer calls to appropriate staff, retrieve voicemails daily, and return calls as necessary.
• Use Microsoft Office, including Word and Excel, to prepare reports, memos, and correspondence; use X-Jail and TechCare as needed.
• Perform clerical and administrative functions, including tracking supplies, using purchase orders for outside vendors, and distributing mail.
• Enter client data into Electronic Health Record systems, including case notes, payments, and scheduling.
• Shred documentation containing Patient Health Information (PHI).
• Coordinate with the Records Department to archive files and reports.
• Coordinate volunteer services.

Benefits

• Health, dental, and vision insurance beginning on day one.
• Prescriptions at no charge through the health plan, beginning on day one.
• Employee Assistance Program (EAP) services.
• 401(k) and Roth plans with company contribution beginning on day one.
• Tuition assistance.
• Referral bonuses.
• Term life insurance at no cost to the employee.
• Generous paid time off and paid holidays.
• Free continuing education and CMEs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED