Unit Clerk - Mental Health 169

Telecare Corporation•San Leandro, CA

12h

About The Position

The Unit Clerk provides clerical and technical support to nursing, clinical, and medical staff at Willow Rock, a 16-bed Psychiatric Health Facility serving adolescents ages 12–17 experiencing acute psychiatric symptoms. The position involves contact with members served and their families. This is a full-time day-shift role, Monday through Friday, from 8:00 AM to 4:30 PM. The expected starting wage is $23.00; pay may vary based on geographic location and relevant experience above minimum requirements. The position is covered by a collective bargaining agreement and subject to union membership requirements upon hire.

Requirements

High school graduation or GED equivalent.
Six months of experience as a unit clerk or administrative support staff member in a health care environment.
Knowledge of basic medical terminology and Electronic Health Records (EHR).
Must be at least 18 years of age.
Must hold CPR, Crisis Prevention Institute (CPI), and First Aid certifications by the employment date or within 60 days of employment, and maintain current certifications throughout employment.
Successful completion of the applicable post-offer physical examination, two-step PPD tuberculosis test, acceptable criminal background clearances, excluded-party sanctions checks, and degree or license verification.
If driving is required, a valid driver’s license, motor vehicle clearance, and proof of auto insurance are required at employment and must be maintained throughout employment.
Additional regulatory, contractual, or local requirements may apply.
Highly developed organizational skills; knowledge of copy machines; basic computer skills; basic typing proficiency of 45 words per minute; and knowledge of medical terminology.
Ability to read, write, and speak English; excellent communication skills; and willingness to work with disabled members served.

Nice To Haves

Experience working with the general public in a health care environment.
Completion of a unit clerk certification program.

Responsibilities

Demonstrate Telecare’s mission, purpose, values, and beliefs in everyday language and interactions with internal and external stakeholders.
Complete documentation tasks, maintain accurate records, file materials, and assemble medical records.
Prepare materials and process admissions, discharges, and transfers in medical records and the EHR.
Schedule appointments for members served.
Order and maintain appropriate supply levels.
Answer telephone calls, take messages, and screen calls as assigned.
Provide requested information to families of members served and other staff, using excellent communication skills.
Participate as a team member by reporting observations and concerns and asking appropriate questions.
Provide clerical assistance to nursing and medical department staff as requested.
Manage routine maintenance of Electronic Medical Records.
Complete basic clinical billing data entry.