Unified Communications Administrator – Tier 2

The Bison Group LLC•Washington, DC

9h•$140,000 - $160,000

About The Position

The Unified Communications Administrator – Tier 2 joins a team providing enterprise unified communications and collaboration services, including video teleconferencing (VTC), VoIP, instant messaging, presence, audio/video streaming, and some PBX phone support. The role provides tiered technical resolution for customers using managed DCE/DTE systems and scheduled or active video teleconferences. The administrator will work with Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), multipoint control units (MCUs), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC), and other required tools. This is a 10-hour shift position working four days on and three days off. The specified shift is 16:00–16:00 Sunday through Wednesday. The Bison Group offers benefit options including medical, dental, vision, life, and disability insurance, as well as accrued PTO for vacation, sick leave, and holidays.

Requirements

TS/SCI security clearance and ability to obtain a CI polygraph.
IAT II certification (mandatory).
Education and experience: high school diploma or GED plus 7 years; associate degree plus 5 years; bachelor's degree plus 3 years; or master's degree plus 1 year.
Understanding of dialing protocols including H.323, E.164, and SIP.
Ability to work the specified 10-hour shift, four days on and three days off, from 16:00 to 16:00 Sunday through Wednesday.

Nice To Haves

Network+ certification.
ITIL Foundations or Agile Foundations.
CCT Collaboration (CLTECH).
CCNP Collaboration (CLFNDU).
CCNP Collaboration (CLCOR).
CCNP Collaboration (CLACCM) and/or (CLCNF).

Responsibilities

Provide technical knowledge of VoIP and PBX telephony systems, software, hardware, telecommunications standards, and Cisco Unified Communications Manager.
Provide technical knowledge of instant messaging systems such as Cisco Jabber, Webex, or Microsoft Teams, and presence services.
Support audio/video streaming systems, including set-top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
Provide technical support for VTC equipment such as TMS, CODECs, MCUs, and CMS.
Provide system, equipment, and specialized training; offer technical guidance to lower-skill-level employees; and support engineering projects.
Use knowledge of network topology and the listed networked hardware and software tools.
Provide VTC scheduling, monitoring, administrative support, and technical assistance to customers.
Use ticketing software to manage and prioritize workload and resolve break/fix issues and service requests.
Perform IOS and software upgrades.
Troubleshoot common UC&C issues, including endpoint, bandwidth saturation, profile, and misconfiguration problems, and perform root cause analyses.
Assist with developing training materials, local guides, and standard operating procedures for the UC environment.
Perform patching and ensure compliance with network security policies and procedures.
Create and report notifications according to standard operating procedures.
Assist with responsibilities and participate in special projects as assigned by management.