Summer 2027 Undergraduate Internship - Client Relations

Fidelity•Merrimack, NH

2d•Onsite

About The Position

The Fidelity Intern Program (FIDTERN Program) is a full-time, paid, 10-week program designed to offer students meaningful work and projects as valued team members. The program provides students with a firsthand experience of working at Fidelity full-time, fostering a sense of belonging and community, while delivering critical training and development for future associates. Interns can expect professional and financial development sessions, including webinars on career and personal growth, communication skills, workplace well-being, and financial literacy. An optional mentorship program connects interns with experienced professionals. Regional events and local outings facilitate networking and community building among interns and leaders. This role involves being a front-facing client intern, job shadowing associates, listening to calls, and eventually taking calls to gain customer-facing experience. Dedicated time each week is allocated for individual/group tasks, networking, and building client relationships. This internship may lead to full-time roles in sales or customer service, such as Investment Sales Associate, Customer Relationship Advocate, Financial Customer Associate, or Planning and Advice Associate.

Requirements

Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction
Effective communication
Desire to establish rapport and relationships with customers and the team through effective communication
A strong interest in financial services and/or getting FINRA licenses post-graduation
Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all
Current college student undergraduate who will return to coursework after their summer internship
Availability for entire 10-week program from June 7th, 2027 - August 13th, 2027