Summer 2027 Undergraduate Internship - Client Relations, Albuquerque
About The Position
The Fidelity Intern Program (FIDTERN Program) is a full-time, paid, 10-week program designed to offer students the opportunity to contribute to meaningful, real-world work and projects as valued members of a dedicated team. The program aims to provide interns with a firsthand experience of working at Fidelity full-time, fostering a sense of belonging and community, while delivering critical training and development for future associates. Interns can expect professional and financial development sessions, including exclusive webinars on career and personal growth, senior leader insights, professional communication, workplace well-being, and financial literacy workshops. An opt-in mentorship program connects interns with experienced professionals for guidance. Regional events are organized to build connections with leaders and peers through engaging onsite experiences and local outings. This specific internship role focuses on client relations, where interns will be front-facing, job shadowing associates, listening to calls, and eventually taking calls to build confidence and gain customer-facing experience. Weekly dedicated time is allocated for individual/group tasks, projects, networking, and building client relationships. This internship may lead to full-time roles in sales or customer service, such as the Financial Customer Associate.
Requirements
- Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction
- Effective communication
- Desire to establish rapport and relationships with customers and the team through effective communication
- A strong interest in financial services
- Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all
- Current college student undergraduate who will return to coursework after their summer internship
- Availability for entire 10-week program from June 7th, 2027 - August 13th, 2027
Responsibilities
- Job shadow other associates
- Listen on phone calls
- Take customer calls
- Engage in dedicated time each week to connect and refuel
- Complete individual/group tasks & projects
- Network with colleagues
- Build client relationships
Benefits
- Paid internship
- Professional development sessions
- Financial development sessions
- Mentorship program
- Regional events
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What This Job Offers
Job Type
Full-time
Career Level
Intern
