Summer 2027 Undergraduate Internship - Client Relations, Albuquerque

Fidelity•Albuquerque, NM

1d•Onsite

About The Position

The Fidelity Intern Program (FIDTERN Program) is a full-time, paid, 10-week program designed to offer students meaningful work and projects as part of a dedicated team. It provides a firsthand experience of working at Fidelity full-time, fostering a sense of belonging and community, and offering critical training and development for future associates. Interns can expect professional and financial development sessions, mentorship opportunities, and regional events to build connections. This specific role is a front-facing client intern position where students will shadow associates, listen to calls, and eventually take calls to gain customer-facing experience. The internship focuses on building confidence, client relationships, and could lead to full-time roles in sales or customer service, such as Financial Customer Associate.

Requirements

Demonstrate empathy and passion for helping people and ensure an excellent customer experience through a phone interaction.
Effective communication.
Desire to establish rapport and relationships with customers and the team through effective communication.
A strong interest in financial services.
Ability to handle different types of situations, emotions and conversations driving towards a resolution suitable for all.
Current college student undergraduate who will return to coursework after their summer internship.
Availability for entire 10-week program from June 7th, 2027 - August 13th, 2027.

Responsibilities

Job shadow other associates.
Listen on phone calls.
Take customer calls to build confidence and gain customer-facing experience.
Engage in dedicated time each week to connect and refuel through individual/group tasks & projects, networking with colleagues, and building client relationships.