Unarmed Security Dispatcher

Allied Universal•Charlotte, NC

About The Position

Allied Universal is hiring a full-time Dispatch Officer to support the safety and security of client facilities. The role contributes to security operations, particularly during crises that may threaten safe business operations, including natural disasters, workplace violence, facility emergencies, fires, and serious injuries or illnesses. The dispatcher receives, evaluates, and dispatches requests for emergency services such as police, fire, and medical services, and also responds to general-information calls. Duties include operating communications equipment and console monitors, monitoring CCTV, controlling access, routing calls, notifying plant personnel about visitors or problems, maintaining written logs, and performing clerical and administrative tasks. Starting pay is $16.79 per hour.

Requirements

High school diploma or equivalent.
Effective written and oral communication and interpersonal skills, including the ability to deal professionally and effectively with all levels of personnel and the general public.
Licensing may be required before employment, subject to state and/or local laws and regulations.
Demonstrated analytical and critical-thinking skills and ability to prepare reports.
Ability to prioritize workload based on urgency.
Demonstrated competency with advanced computer systems, including hardware, software, and networks.
Ability to communicate effectively with IT and security systems professionals.
Ability to operate radio and telephone equipment and/or console monitors.
Ability to adapt in a dynamic work environment, including when working under pressure.
Exceptional customer-service and communication skills.
Ability to interact cordially and communicate with the public.

Responsibilities

Receive, evaluate, and dispatch requests for police, fire, and emergency medical services.
Respond to calls for general information.
Handle emergency calls and operate radio and telephone equipment and console monitors.
Prioritize and complete tasks on time while managing multiple demands on time, energy, and resources.
Use CCTV to monitor activity and quickly identify crimes and suspects.
Control access, answer and route telephone calls, and notify key plant personnel about visitors or problems as warranted.
Maintain written logs as required by the post.
Perform clerical and administrative duties, including filing, data entry, and transferring phone calls.
Handle crisis situations at the client site calmly and efficiently.