UKG Analyst

Reynolds Consumer Products LLC•Lake Forest, IL

4d•$75,900 - $104,400•Onsite

About The Position

The UKG Analyst supports the reliability, accuracy, and continuous improvement of Reynolds Consumer Products’ workforce management environment. This functional and technical role supports timekeeping, attendance, scheduling, pay rules, workforce reporting, payroll-related data, and employee communications. The analyst works across HR Systems, HR Master Data, Payroll, Human Resources, Operations, and system users to identify and resolve issues, strengthen controls, support compliant and timely payroll processing, and improve employee and manager experiences through system solutions, testing, reporting, documentation, and training. The position administers and supports UKG systems and related processes, monitors system functionality and data flow, investigates incidents, and coordinates resolutions. It supports access, security, organizational setup, configuration, payroll-readiness reviews, audits, reconciliations, reporting, and compliance. The analyst also plans and executes testing for releases and changes, maintains system and process documentation, supports implementation and change-management activities, and helps administer UKG Talk and enable frontline use of workforce tools and communications. The role is based at the company’s Corporate Headquarters in Lake Forest, Illinois.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Information Systems, Computer Science, or a related field, or an equivalent combination of education, training, and relevant work experience.
At least 2 years of experience supporting a workforce management, timekeeping, attendance, scheduling, payroll, HRIS, or closely related business system.
Working knowledge of timekeeping, attendance, scheduling, payroll readiness, data validation, and workforce management controls.
Strong analytical and problem-solving skills, including organizing facts, tracing issues across systems or processes, identifying root causes, and verifying resolution.
Proficiency in Microsoft Excel for data review, comparisons, lookups, filtering, reconciliation, and report preparation, as well as proficiency with other Microsoft Office applications.
Ability to translate business needs into system support, reporting, testing, documentation, training, or process-improvement deliverables.
Clear written and verbal communication skills, including explaining technical or process information to users with varying levels of system knowledge.
Strong customer service, collaboration, and relationship-building skills across HR, Payroll, Operations, leaders, and frontline employees.
Ability to manage multiple priorities, meet deadlines, maintain accurate documentation, and respond effectively as business needs change.
Discretion and sound judgment when handling confidential employee, payroll, and security information.

Nice To Haves

Experience researching data or system issues, performing audits, preparing reports, and documenting processes or test results.
Hands-on experience with UKG Pro Workforce Management, UKG Dimensions, UKG Workforce Central, or a comparable enterprise workforce management platform.
Experience supporting pay rules, timecard workflows, scheduling, device data, interfaces, security roles, or workforce reporting.
Experience in a multi-site manufacturing, distribution, or operations environment.
Experience supporting system releases, configuration changes, integrations, testing, training, or change-management activities.

Responsibilities

Administer and support UKG timekeeping, attendance, scheduling, pay rules, accrual adjustments, reporting, and payroll interfaces within assigned areas.
Monitor system functionality and data flow; research incidents, identify root causes, coordinate resolution, and communicate status to stakeholders.
Support user access, security roles, organizational setup, and configuration requests in accordance with governance, approval, and data privacy requirements.
Provide functional support to HR Systems, HR Master Data, Payroll, Human Resources, managers, and employees, escalating technical or policy issues when appropriate.
Review timecard approvals, pay codes, schedules, exceptions, missed punches, and other workforce data to improve payroll readiness and support accurate, timely pay.
Run recurring audits and reconciliations, identify discrepancies, control gaps, and trends, and partner with appropriate teams to correct issues and prevent recurrence.
Support compliance with company policies, applicable wage and hour requirements, collective bargaining provisions, and location-specific practices.
Maintain confidentiality and apply appropriate controls when handling employee, payroll, scheduling, and security information.
Develop, maintain, and validate reports, dashboards, and audit tools that provide actionable workforce information.
Analyze system and process data to identify recurring issues, automation opportunities, control improvements, and ways to reduce manual effort or improve accuracy.
Gather and document business requirements and assist in developing test scenarios, reports, and process documentation.
Recommend practical improvements to employee experience, manager self-service, operational consistency, and service delivery.
Plan and execute testing for UKG releases, enhancements, configuration changes, integrations, and defect corrections; document results and track issues through closure.
Create and maintain system procedures, configuration references, process maps, test evidence, training materials, and knowledge articles.
Support implementation and change-management activities, including stakeholder communication, user education, deployment readiness, and post-launch stabilization.
Participate in projects, audits, technology initiatives, and cross-functional working sessions; manage assigned actions and deliver work within agreed timelines.
Support UKG Talk administration, including channels, audience access, workflows, content coordination, and user support within established communication standards.
Partner with stakeholders to improve frontline adoption and help employees and leaders use available workforce tools and communications effectively.