System Analyst-Nursing UKG

Children's National Hospital

2d • $87,173 - $145,267

About The Position

The System Analyst – Nursing UKG provides dedicated application support for the Nursing division’s UKG workforce management functions, including scheduling, timekeeping-related workflows, workforce and productivity reporting, interfaces, and data extracts. The position serves as the primary liaison among Nursing leaders and end users, the Help Desk, Information Resources, Human Resources, and the enterprise UKG system team for Nursing-specific needs.

The role supports day-to-day UKG operations and issue resolution; tests and implements upgrades and enhancements; develops reports; and provides user training and documentation. It prepares, validates, and reconciles UKG workforce and productivity data for internal and external reporting, including benchmarking and regulatory submissions to organizations such as NDNQI, Magnet, CHA, and U.S. News & World Report. The position also supports Nursing projects involving workforce strategy, operational efficiency, and strategic initiatives while maintaining compliance with organizational policies and data governance standards and protecting data integrity, confidentiality, and security.

Requirements

• B.A. in Business, Finance, IT, or another related discipline.
• Three years of progressively responsible experience in financial, administrative, healthcare operations, workforce systems, or information technology support.
• Written and verbal communication skills for technical and nontechnical audiences.
• Customer service, relationship-building, and end-user support skills.
• Analytical aptitude with a high degree of accuracy and attention to detail.
• Problem-solving and troubleshooting skills, with sound judgment in issue resolution.
• Proficiency in workflow analysis, process mapping, and process-improvement methodologies.
• Expertise in gathering, analyzing, and documenting business and system requirements.
• Familiarity with system testing, validation methods, and quality-assurance practices.
• Report-writing, data-analysis, and data-visualization skills.
• Training, presentation, and knowledge-transfer skills for end-user audiences.
• Organizational and time-management skills, including the capacity to prioritize competing demands.

Nice To Haves

• Two to three years of experience supporting Nursing operations with administration, configuration, or user support of Kronos, UKG, or other enterprise staff scheduling applications, including advanced scheduling or complex functionality.

Responsibilities

• Evaluate and manage the technical and operational needs of Nursing’s UKG functions and identify potential issues proactively.
• Partner with the UKG IT team to support scheduling, timekeeping-related workflows, interfaces, electronic file transfers, reports, data extracts, and application patches.
• Monitor, test, implement, and coordinate quarterly or more frequent UKG service packages as needed.
• Coordinate with Nursing end users and the Help Desk to ensure UKG issues are triaged, communicated, and resolved.
• Support Nursing-specific pay rules, work rules, scheduling functionality, workforce and productivity reporting, and related data requirements in UKG.
• Partner with the enterprise UKG team and Nursing leadership to validate requirements, assess impacts, test functionality, coordinate resources, deliver training, and maintain documentation for upgrades, enhancements, and third-party integrations affecting Nursing.
• Serve as the primary liaison among the enterprise UKG system team, Nursing leadership, Information Resources, Human Resources, the Help Desk, and Nursing end users to resolve Nursing-related UKG issues.
• Troubleshoot issues with Nursing end users, document problems, and provide screenshots, log files, or other supporting information to technical teams.
• Communicate UKG changes, enhancements, patches, and upgrades to Nursing stakeholders.
• Create and distribute regular and ad hoc UKG workforce and productivity reports based on validated business requirements.
• Use UKG reporting tools, including Genies and Hyperfinds, and develop custom reports when standard functionality does not meet Nursing business requirements.
• Prepare, validate, and reconcile Nursing workforce and productivity data extracted from UKG for external benchmarking and reporting; coordinate with program owners without administering or managing external systems.
• Follow established change-control processes for custom UKG reporting and assist with Nursing auditing tools and data-quality review as appropriate.
• Develop detailed test scripts and scenarios reflecting Nursing workflows and known UKG application complexities.
• Coordinate required upgrade and enhancement testing with the enterprise UKG team and Nursing end users; document expected and actual results, track issues, and follow through to resolution.
• Lead Nursing end-user training for UKG service packs, upgrades, enhancements, and workflow changes; create and distribute training materials and provide classroom, virtual, or train-the-trainer sessions as appropriate.
• Submit Nursing-related UKG changes through established change-control processes and participate in change-control meetings to assess impacts on Nursing workflows and functionality.
• Work with the enterprise UKG team to ensure Nursing scheduling, timekeeping-related workflows, reporting, and interfaces are tested and maintained across applicable environments.
• Track UKG change requests by environment and maintain complete, accurate documentation.
• Maintain Nursing email distribution groups and other Nursing-specific UKG-related lists as assigned.
• Prepare Nursing UKG presentations, reports, and communications as requested.
• Support Nursing special projects and committees requiring UKG workforce-system or reporting expertise.
• Update Nursing staffing guidelines in UKG annually and as needed, and prepare related variance reports.
• Develop UKG education materials and programs for Nursing end users and serve as a systems trainer as required.
• Provide validated UKG workforce and productivity data for external benchmarking submissions, including NDNQI, in partnership with the teams responsible for administering those programs.
• Support special projects related to workforce strategy, operational efficiency, and strategic initiatives.
• Ensure compliance with organizational policies and data governance standards and maintain data integrity, confidentiality, and security.
• Perform other duties as assigned in support of Nursing and organizational priorities.

Benefits

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• 401(k) plan.
• Healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Tuition assistance.
• Fitness resources.
• Employee assistance.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level