CDS Intern - Functional Analyst - WFM UKG

Costco IT•Issaquah, WA

7d•$21 - $33•Onsite

About The Position

Costco Digital Services is offering a paid, 12-week internship during 2027 for students enrolled in an IT or related undergraduate or graduate program. The program runs from mid-June to early September and is based in Issaquah, Washington. Interns work within areas of Costco’s Information Systems Division, attend presentations by IT and other company executives, and present a summary of their experience to management and peers at the end of the internship. Interns are responsible for their own travel and accommodation; housing is not provided. The role requires working in the office five days per week, and out-of-state work is not allowed. The Workforce Management (WFM) UKG Functional Analyst intern gains technical and operational experience in a large enterprise IT environment. The intern learns IT Service Management practices, including Incident, Problem, Change, and Knowledge Management, while supporting daily IT operations. Working with System Administration and subject matter experts in Timekeeping, Scheduling, and Reporting, the intern helps with hardware support and develops foundational knowledge of WFM modules and related operations. The position calls for strong customer service, communication, analytical and problem-solving skills, professionalism, self-motivation, and the aptitude to take initiative and demonstrate leadership. The internship is classified as hourly temporary employment for its duration and lasts no more than 12 weeks unless the intern is selected for a regular position through the normal interview process. If offered a position, the intern’s employment status will change to match the selected opening.

Requirements

Currently enrolled in an IT or related undergraduate or graduate program at a community college, college, or university.
Maintaining a GPA of 3.0 or higher.
Basic understanding of IT hardware, networking fundamentals, and operating systems.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills with a strong customer-service focus.
Good organizational, time-management, and project-management skills, including the ability to prioritize and stay organized.
Ability to work in the office five days per week in Issaquah, Washington; out-of-state work is not allowed.
Provide proof of authorization to work in the United States if hired; work authorization sponsorship is not available.

Nice To Haves

Basic understanding of enterprise applications or workforce management concepts, such as Timekeeping, Scheduling, or Payroll.
Familiarity with ITSM ticketing tools such as ServiceNow or other issue-tracking software.
Familiarity with or eagerness to learn ITIL/ITSM concepts, including Incident, Problem, Change, and Knowledge Management.
Self-motivation and an aptitude for quickly learning hardware and software tools.
Coursework, project experience, or exposure to Google BigQuery (GBQ) or data analytics platforms.
Proficiency with Google Workspace applications, including Sheets, Docs, Slides, and Gmail.
Costco business or other retail expertise.

Responsibilities

Work with stakeholders to identify solutions that support business requirements.
Work independently and as part of a team; follow instructions, complete assignments on time, and prioritize projects and deadlines.
Learn and apply new concepts, processes, and tools, taking initiative to solve problems and manage multiple tasks.
Communicate effectively with team members, stakeholders, management, business partners, internal IT teams, and warehouse support staff.
Assist with daily Incident Management and service requests while learning ITSM practices across Incident, Problem, Change, and Knowledge Management.
Partner with System Administration to learn end-to-end support, troubleshooting, installation, and configuration of warehouse time clock devices and hardware.
Work with Timekeeping, Scheduling, and Reporting subject matter experts to gain functional experience with enterprise WFM software modules and integrations.
Help build and update internal Knowledge Base articles, technical documentation, and user guides.
Support minor testing and troubleshooting of basic system issues, and assist project teams with administrative or technical tasks as needed.
Provide customer service and help resolve issues for internal IT teams, business partners, and warehouse support staff.
Attend company presentations and present a summary of the internship experience to management and peers.